Host / Hostess

Rotana Hotels; Abu Dhabi; On-site; AED 33,000 - 50,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Host/Hostess to welcome guests with warmth and professionalism. You will guide guests to tables, take reservations, and be the first and last point of contact to ensure a memorable dining experience.

You will collaborate with the service team, maintain outlet standards, know menus and promotions by heart, and help set up the venue for service. A dynamic, guest-focused attitude is essential.

Qualifications

• Dynamic, self-motivated Food & Beverage professional.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure they are attended to
• Take outlet reservations, handle the reservation book and answer the telephone
• Set up the outlet prior to business hours with the service team
• Coordinate with the service team for reservations or blocking off tables
• Observe the cleanliness and maintenance of the outlet and entrance area
• Assure the well-being of all guests with friendly, discrete contact
• Know menus and ongoing promotions to recommend to guests
• Contribute in setting up the outlets database
• Reassure guests' satisfaction upon their departure

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests' satisfaction upon their departure