Waiter - In Room Dining

The Lana, Dubai - Dorchester Collection; United Arab Emirates; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at sister hotels

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentarylau

Service Charge

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Waiter for In-Room Dining to deliver exceptional in-room dining experiences at a luxury hotel. You will take orders, ensure timely delivery, and maintain the highest standards of presentation and guest service.

Join a team that values passion, personality, respect, and teamwork, with opportunities for development and global exposure across the Dorchester Collection.

Qualifications

• Relevant professional certification or hotel school diploma.
• Experience in luxury hotels and restaurants in the Middle East.
• Excellent customer service and communication.
• Ability to work in a fast-paced luxury hospitality environment.

Responsibilities

• Manage day-to-day operations of In-Room Dining to ensure top guest experience.
• Take and process guest orders accurately via phone or in-person.
• Deliver food and beverages promptly with presentation meeting hotel standards.
• Set up and serve in-room dining orders meeting guest preferences.
• Handle guest inquiries professionally to ensure satisfaction.
• Collaborate with other departments to maintain cleanliness and high standards.

Skills

Communication skills

Customer focus

Positive attitude

Education

Hotel school diploma

Job description

Hotel

The Lana

Division & Department

Food & Beverage - In Room Dining

Job Title

Waiter - In Room Dining

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter – In-Room Dining you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will be jointly responsible for the day-to-day operations of the In-Room Dining area, to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or in-person.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve in-room dining orders with precision, ensuring guest preferences are met.
• Handle guest inquiries and requests professionally, ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs, providing recommendations and personalized service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Waiter, you'll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.

The items shared are the essence of a day in the life of a Waiter In-Room Dining but we'll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Location

Dubai