Waiter - In Room Dining

The Lana; Dubai; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Complimentary stays with breakfast

50% off at sister hotels

Meals on duty

Private medical insurance

Flight allowance every 24 months

Shared accommodation

Company transportation to/from work

Uniform provided with laundry

Service Charge

Job summary

The Lana, Dubai, Part of Dorchester Collection, seeks a Waiter – In-Room Dining to deliver exceptional luxury service to guests in their rooms. You will join a team committed to the company’s We Care philosophy and guest-centric standards across a prestigious Dubai property.

You will manage day-to-day In-Room Dining, take orders, deliver with pristine presentation, and collaborate with other departments to maintain the highest levels of cleanliness and guest satisfaction.

Qualifications

• Experience in luxury hotel and restaurant environment preferred.
• Excellent communication and guest service orientation.
• Ability to work in a fast-paced, dynamic setting.

Responsibilities

• Manage the day-to-day In-Room Dining operations to ensure top guest experience.
• Take and process guest orders via phone or in person with accuracy.
• Deliver food and beverages promptly, maintaining presentation and standards.
• Set up and serve In-Room Dining orders, respecting guest preferences.
• Handle inquiries professionally and anticipate guest needs for personalized service.
• Coordinate with other departments to maintain immaculate presentation and cleanliness.
• Support revenue targets while controlling costs, including beverage expenses.

Skills

Customer Service

English Proficiency

Teamwork

Guest Interaction

Education

Hotel school diploma

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter – In-Room Dining you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Waiter In-Room Dining at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be jointly responsible for the day-to-day operations of the In-Room Dining area, to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or in-person.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve in-room dining orders with precision, ensuring guest preferences are met.
• Handle guest inquiries and requests professionally, ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs, providing recommendations and personalized service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Waiter, you’ll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.

The items shared are the essence of a day in the life of a Waiter In-Room Dining but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6500

2026-6500