Captain

Dorchester Collection; United Arab Emirates; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast in

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with laundry

Service Charge

Job summary

Dorchester Collection Dubai is seeking a Captain to lead the day-to-day F&B outlet operations, ensuring the very best guest experience and strict adherence to service standards. You will greet guests, present menus, upsell items, train and mentor the team, and collaborate with other departments to optimize reservations, beverage service and costs.

English is the primary language; additional languages such as Arabic, Italian, French, Spanish or German are highly desirable, and a hotel-school

Qualifications

• Unique personality and passion for guest service.
• Ability to delight guests by leading a team.
• Strong communication skills with a customer service ethic.
• Detail-oriented team player with mentoring ability.
• Fluency in English; additional languages desirable.
• Relevant hotel certification and luxury hospitality experience in the Middle East.

Responsibilities

• Oversee day-to-day F&B outlet operations to ensure top guest experience.
• Greet guests, present menu, and upsell items with passion.
• Ensure outlet cleanliness and service standards.
• Train and mentor the waiter team.
• Uphold values and drive revenue while controlling costs.
• Coordinate with other departments for flawless service.
• Manage reservations and optimize productivity.

Skills

Team leadership

Guest service

Communication

Attention to detail

Mentoring

English proficient

Multilingual desirable

Education

Hotel school diploma or related certification

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Captain at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

• You will be responsible for the day-to-day operations of the F&B outlet to ensure our guests receive nothing but the best experience.
• You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
• Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of training and mentoring the entire team of waiters, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Captain you’ll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
• In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

The items shared are the essence of a day in the life of a Captain, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Location

Dubai

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.

Reference

2026-6493

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