VP Service Operations Middle East & Africa

Jobsatdubai; Dubai; On-site; AED 400,000 - 500,000; Full time

Job summary

Jobsatdubai is seeking a VP of Service Operations for the Middle East & Africa region. In this role, you will report to the Cluster President and lead a high-performing operations team focused on ensuring operational efficiency and excellence.

Responsibilities include the strategic alignment of service operations, managing customer relationships, and fostering a strong QHSE culture. The ideal candidate has 15-18 years of experience in service operations management and holds a relevant degree.

Qualifications

• 15-18 years of relevant experience in service operations.
• Proven leadership in managing service operations and teams.
• Strong communication and collaboration skills.

Responsibilities

• Lead and secure a high-performing Service Operations organization.
• Drive efficiency improvements through innovative processes.
• Support proactive service sales through lead generation.

Skills

Service operations management

Leadership

Operational efficiency

Customer relationship management

Problem-solving

Education

Bachelor’s or engineering degree

Job description

VP Service Operations Middle East & Africa

Role Description

You will be a member of the MEA Management team, reporting directly to the Cluster President and representing the MEA region. Your responsibilities include leading, developing, and securing a high‑performing Service Operations organization aligned with Alfa Laval's culture.

Key Responsibilities

• Elaborate and implement the workforce and facility footprint strategy for the cluster.
• Improve operations efficiency, securing technology leadership and price competitiveness.
• Deliver an outstanding customer experience.
• Support the Service sales growth strategy.

Transformational Leadership

• Lead the Service Operations Management team, providing direction and ensuring performance in line with the Service strategy and a strong customer‑oriented mindset.
• Reward, motivate, develop, and secure a high‑performing team in line with the Alfa Laval culture.
• Coach direct reports to develop relevant competencies.
• Plan and distribute resources to optimize results and leverage synergies to improve overall performance.

QHSE Organizational Culture

• Secure a strong QHSE culture within the service centers and field service organization.

Strategic Sales Alignment

• Ensure strong alignment of Service Operations capability development with divisional managers, linking it to the overall Service strategy, focus areas, and sales activities.

Financial Performance Management

• Fully responsible for the Service Operations cost center forecast and results, including investments, ensuring alignment with Service sales and monitoring progress against financial targets.
• Ensure relevant KPIs are in place to measure and improve performance.

Customer Relationship & Sales Support

• Support proactive service sales through lead generation in collaboration with the Service sales team.
• Manage customer relationships (internally and externally) to ensure an excellent customer experience.
• Measure customer satisfaction with the company’s product services and capabilities.

Operational Efficiency & Innovation

• Drive efficiency improvements in Service Operations through innovative processes and technologies.
• Drive change management to adapt to new market demands and increase competitiveness.

Essential Skills & Experience

• Proven leadership in managing service operations, including field service teams and service centers, with a track record of driving operational efficiency and service excellence.
• Strong collaboration skills, working closely with sales and cross‑functional teams to drive business outcomes and service transformation initiatives.
• Results‑driven with a commercial mindset, committed to excellence and continuous improvement.
• In‑depth knowledge of service operations best practices, with strong analytical, problem‑solving, and decision‑making abilities.
• Excellent communication and interpersonal skills, capable of effectively managing teams and engaging with customers and stakeholders.
• Bachelor’s or engineering degree with 15‑18 years of relevant experience.
• Strong commitment to safety, promoting best practices and ensuring safety is always prioritized.
• Proven success in a leadership role, focused on driving results and operational excellence.

Reporting Relationship

This role reports to the Cluster President, Alfa Laval MEA.

Location

Dubai, UAE; Abu Dhabi, UAE; or Al Jubail, KSA.