Field Service Engineer

Alfa Laval Mid Europe GmbH; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Alfa Laval seeks a Field Service Engineer in Dubai, UAE to service equipment on-site and at service centers, install, commission, troubleshoot and maintain high-speed separators, decanters and plate heat exchangers in process industries.

You will act as a service advisor, train customer crews, ensure service visits and document observations while adhering to safety standards; travel within the region is expected and English communication is essential.

Qualifications

• Engineering background / Mechanical / Electrical / Automation with hands on experience.
• Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge will be an advantage
• Minimum 5-8 years’ experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.
• Good knowledge & practical skills in Microsoft office packages and digital reporting.
• Good communication & negotiation skills. Express verbal and written ideas effectively to all levels of people.

Responsibilities

• Servicing equipment on-site & at service centers per Alfa Laval standards.
• Installation, commissioning, troubleshooting, audits, and maintenance of products (heat exchangers, separators, decanters).
• Act as service advisor to accelerate service business growth.
• Train customer crews on Alfa Laval equipment & features.
• Ensure service visits are fulfilled and all observations are documented with customers.
• Generate service reports, expense reports and signed timesheets.

Skills

Rotating equipment experience

Heat exchangers knowledge

Electrical/Automation systems

Microsoft Office proficiency

English communication

Customer-facing skills

Education

Engineering degree (Mechanical / Electrical / Automation)

Tools

Industrial networking

Process control instrumentation

Software familiarity

Job description

Field Service Operations Department is looking for a Field Service Engineer to be located in Dubai, UAE. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

About the Job

• Undertaking servicing of equipment (on-site & service center) as per Alfa Laval standards and procedures
• Safety 1st Behavioral Attitude. (Stop-Think-Act)
• Responsible for installation, commissioning, Trouble shooting, Audits, developing solutions, fault finding, repairs and maintenance of products such as high-speed separators & decanters used in various process industries and plate heat exchangers.
• Act as a service advisor for Alfa Laval helping to accelerate service business growth.
• Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, basic & Plus controls), training customer crew on Alfa Laval equipment.
• Executing Audits and maintenance activities related to Service Agreements.
• Explore business development and every possible opportunity.
• Ensure fulfilment of service visits as per service agreements.
• Ensure documentation of every visit and minute all observations and commitments with the customer.
• Resolve customer complaints in the shortest time possible
• Communication of problems observed to the respective managers for preventative/remedial actions.
• Proactively recommend to customers on timely purchasing of spares and timely servicing
• Concerted effort to advise customers for service agreements.
• Train customers or other Field Service Engineers on basic product features.
• Enhance technical abilities and competencies with every service experience and company resources available
• Heat Exchange component Trouble shooting, Stripping, Assessment, Cleaning, Repair, Assembly and Testing. (Primary)
• Rotating equipment Mechanical, Electrical Trouble shooting, Service, Stripping, Assessment, Cleaning, Repair, Assembly, Testing, Installation and commissioning
• Support remote guidance service to customer when and where required.
• Adhere to Quality & Safety (QHSE) Procedures
• Effective using of AL system tools (OneService, Lead app, HSE Near miss app, E-Learning portal, Workday, Sensei IB)
• Generate service business Leads by effective using of the FSE Lead app
• Reporting Near Miss using the HSE digital platform
• Timely submission of Service reports, Expense report and payroll, customer signed timesheet.
• Participate in adhoc service transformation projects assigned by Service Management
• Supporting Sales functions in technical solutions and participate in technical forums

Who you are

• Diverse team player, maintaining strong relationships with internal team and high focus on external customer.
• Role model in transparent communication, sharing of knowledge to peers, eager to learn & develop.
• Organised, self-prepared and result oriented approach on given tasks
• Flexibility to work on long duration assignments (National & International) & overtime when required
• Self-reliant & Ability to work under pressure and readiness to take assignments with short given notice of time.
• It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.
• Further, good communication skills in English, spoken and written, are essential, along with an understanding of Microsoft Office products.
• Driving license is required.

Qualifications & experience

• Engineering background / Mechanical / Electrical / Automation with hands on experience.
• Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge will be an advantage
• Minimum 5-8 years’ experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.
• Good knowledge & practical skills in Microsoft office packages and digital reporting.
• Good communication & negotiation skills. Express verbal and written ideas effectively to all levels of people.

Work Place & Hierarchy

The position is located in Alfa Laval Office in Dubai, UAE reporting to Field Service Team Manager Physical & Environmental Factors Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear. Environmental Factors (hazardous materials, work location, work surfaces, exposure).

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.” #LI-BP2 Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Meet our dedicated people who always go the extra mile