VP Delivery and Operations

Gentrack; Dubai; On-site; AED 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Pension contributions

Further education support

Flexible working arrangements

Rewards for length of service

Learning and development programmes

Job summary

Veovo in Dubai, UAE seeks a visionary VP Delivery and Operations to lead global delivery and service operations, overseeing the end-to-end delivery and running of our products for customers. You will sit on the senior leadership team, shaping strategy and the operating model to scale with demand.

You will own the delivery and service P&L, ensure capacity, invest in tools and governance, and lead a matrix team across regions and functions, while backing bids and managing key customer engagements.

Qualifications

• Senior leadership of technology delivery and service management in a mission-critical domain.
• Experience running SaaS operations at scale.
• Accountability for a multi-million-dollar P&L with commercial acumen.
• Led global teams of 50+ across time zones and cultures, office and remote.
• Credible with senior customers at C-level and director level.
• Strategic thinking with sound judgment and decisive leadership.
• High emotional intelligence for handling difficult conversations.
• A technical or engineering degree, or equivalent experience.

Responsibilities

• Own global delivery and service operations, delivering profitably to customers.
• Hold the delivery and service P&L, forecasting revenue and costs.
• Lead a global matrix team including Regional Heads and Delivery Factory.
• Ensure capacity, tools, methods and governance to meet demand.
• Partner with Regional GMs to win business and back bids.
• Lead senior customer engagements and escalations with outcomes focus.
• Recruit, develop and motivate people; set clear performance standards.
• Support M&A execution and integration; shape strategy and operating model.

Skills

Senior leadership

SaaS operations

P&L ownership

Global team leadership

C-level credibility

Strategic thinking

Emotional intelligence

Engineering degree or equivalent

Education

Engineering degree or equivalent

Job description

VP Delivery and Operations

Department: Service Delivery

Employment Type: Permanent - Full Time

Location: Dubai, UAE

Description

At Veovo we drive airport performance. Our Airport Operations, Revenue Management and Passenger Flow solutions help airports handle more aircraft and more passengers, with fewer delays and shorter queues. Some of the world’s largest airports rely on us, and our modern, cloud-first SaaS platforms help them “go brilliantly”.
As VP of Delivery and Operations, you’ll lead and grow Veovo’s delivery and service operations: everything involved in delivering and running our products for customers, plus the tools, capabilities and governance we need to keep growing. You’ll sit on our senior leadership team and help shape and execute Veovo’s strategy and operating model.

You’ll hold the delivery and service P&L. You’ll make sure we have the capacity to meet demand and keep our methods and tooling ahead of the curve. You’ll lead a global matrix team that includes Regional Heads of Delivery, Service and Cloud Operations, technical consultants and our Delivery Factory. You’ll work closely with our Regional GMs, backing bids and leading senior customer engagements, and you’ll support M&A integration as we grow.

Key Responsibilities

• Own global delivery and service operations, making sure we deliver successfully, profitably and to the standard our customers expect
• Hold the delivery and service P&L, including forecasting revenue and costs and managing spend across people, cloud and third parties
• Lead a global matrix team that includes Regional Heads of Delivery, Service and Cloud Operations, technical consultants and our Delivery Factory
• Make sure we have the capacity, tools, methods and governance to meet demand and keep growing
• Partner with our Regional GMs to win business, backing bids and tenders with expert people and advice
• Lead senior customer engagements and escalations, building long-term, transparent, outcome-focused partnerships
• Recruit, develop and motivate great people, and set clear standards for performance
• Support M&A execution and integration, and help shape Veovo’s strategy and operating model

Skills, Knowledge & Expertise

• Senior leadership of technology delivery and service management in a mission-critical domain, ideally airports or aviation
• Experience running SaaS operations at scale
• Accountability for a multi-million-dollar P&L, with strong commercial and financial acumen
• A track record of leading global teams of 50+ across time zones and cultures, both office-based and remote
• Credibility with senior customers at C-level and director level, across the full lifecycle from winning work to delivering and supporting it
• Strategic thinking, with sound judgement and the confidence to make decisions
• High emotional intelligence and the ability to handle difficult conversations calmly and directly
• A technical or engineering degree, or equivalent experience

Job Benefits

• Competitive salary
• Private medical insurance
• Pension contributions
• Further education support
• Flexible working arrangements
• Rewards for length of service
• A wide variety of learning and development programmes and opportunities