VP, Client Operations & Strategic Services

BNY; Abu Dhabi; On-site; AED 250,000 - 450,000; Full time

Benefits offered by this job

Paid leaves including paid volunteer时间

Wellbeing programs

Equal employment opportunity employer

Job summary

BNY is seeking a Vice President, Ops Client Service II to join our Abu Dhabi team. This senior role focuses on resolving complex client issues in Corporate Actions, Income, Proxy and Class Action events for major clients, and leading a team to deliver top-tier service.

A bachelor’s degree or equivalent experience is required, with preference for operational or client services background. The role requires strong problem solving, extensive product knowledge, and the ability to identify expansion

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Experience in an operational area and/or client services preferred.
• Extensive knowledge of the full lifecycle of Corporate Actions, Income, Proxy and Class Action events.

Responsibilities

• Resolve complex day-to-day issues for external clients related to Corporate Actions, Income, Proxy and Class Action events.
• Lead team members to support major clients and ensure requests are executed.
• Apply advanced problem solving and judgement to analyze information.
• Deliver high-quality service using masterful communication with a specialized client base.
• Provide clients with information on BNY products and services across geographies.
• Lead business development efforts using knowledge of client issues and needs.
• Propose expanded offerings to clients for front office consideration.

Skills

Advanced problem solving

Communication skills

Client services

Leadership

Business development

Education

Bachelor's degree or equivalent

Job description

BNY is seeking a Vice President, Ops Client Service II to join our Abu Dhabi team. This senior role focuses on resolving complex client issues in Corporate Actions, Income, Proxy and Class Action events for major clients, and leading a team to deliver top-tier service.

A bachelor’s degree or equivalent experience is required, with preference for operational or client services background. The role requires strong problem solving, extensive product knowledge, and the ability to identify expansion