VP, Client Operations — Global Corporate Actions Expert

BNY; Abu Dhabi; On-site; AED 360,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Volunteer time off

Job summary

BNY in Abu Dhabi, UAE is seeking a Vice President, Ops Client Service II to join our team. You will resolve complex day-to-day issues for external clients in Corporate Actions, Income, Proxy and Class Action events and guide them to the right resources.

The role requires a Bachelor's degree and 7-10 years of relevant experience in operations or client services; you will lead a team delivering high-quality service, develop business relationships, and propose expanded offerings to clients.

Qualifications

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Extensive Knowledge and understanding of the full lifecycle of Corporate Actions, Income, Proxy and Class Action events.

Responsibilities

• Works with external clients to resolve the most complex day-to-day issues related to Corporate Actions, Income, Proxy and Class Action events and direct them to appropriate resources at BNY.
• Leads team members in providing support to major clients whose partnership with BNY may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and extensive experience to analyse information.
• Uses masterful communication skills to deliver high quality service to a specialized client base.

Skills

Operational experience

Client services

Corporate Actions lifecycle knowledge

Problem solving

Education

Bachelors degree or the equivalent combination of education and experience

Job description

BNY in Abu Dhabi, UAE is seeking a Vice President, Ops Client Service II to join our team. You will resolve complex day-to-day issues for external clients in Corporate Actions, Income, Proxy and Class Action events and guide them to the right resources.

The role requires a Bachelor's degree and 7-10 years of relevant experience in operations or client services; you will lead a team delivering high-quality service, develop business relationships, and propose expanded offerings to clients.