VP - Client Operations

TALENTMATE; Abu Dhabi; On-site; AED 440,000 - 662,000; Full time

Job summary

A leading digital asset infrastructure firm is seeking a VP for Client Operations in Abu Dhabi. This key position involves overseeing middle office operations, ensuring excellent client service, and driving strategic initiatives. Candidates should possess deep knowledge of operational standards, cryptocurrency technology, and have a strong leadership background. The role offers extensive benefits, including generous paid time off and comprehensive medical insurance.

Benefits

Paid Time Off - Minimum 35 days per year

Comprehensive Medical Insurance

Life Insurance

Enhanced Pension Contributions

24/7 Employee Assistance Programme

Qualifications

• Deep knowledge of operational standards and middle office controls.
• Expert understanding of cryptocurrency technology and blockchain.
• Proven track record of leading operational teams.

Responsibilities

• Oversee middle office operations ensuring seamless client experience.
• Support the launch and scaling of products and operational infrastructure.
• Drive efficiency improvements and optimize workflows.

Skills

Operational standards knowledge

Cryptocurrency technology understanding

Leadership in operational teams

Strategic initiative ownership

Collaborative team leadership

Job description

Overview

Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. The Client Operations team provides 24/7 support for a global client base, operating on a 5 out of 7 shift pattern to reflect the continuous nature of the markets.

Role Purpose

As a VP in our Client Operations team, you will act as a strategic leader in safeguarding client satisfaction and operational excellence across Copper’s institutional client base. You’ll serve as a key escalation point and operational authority—resolving complex inquiries, guiding technical issue resolution, and ensuring a consistently high standard of client service delivery. Your expertise will shape both frontline engagement and systemic improvements to the client experience.

Key Responsibilities

• Own BAU oversight for regional middle office operations, including supervision of 1st line risk and daily post-trade workflows
• Oversee all middle office operations, ensuring seamless client experience across Copper’s platforms
• Support the launch, improvement, and scaling of Copper products, tools, and operational infrastructure
• Partner closely with Compliance, Risk, Finance, Product, Engineering, and Service Delivery teams to ensure seamless delivery
• Act as senior point of contact for escalation management
• Monitor operational business partners in line with intercompany agreements, SLAs, and performance KPIs
• Drive continuous efficiency improvements, using data to optimize workflows and mitigate operational risk
• Build and mentor a team of AVPs and Associates, fostering a culture of accountability and excellence
• Deliver strategic projects from ideation to completion, aligning cross-functional stakeholders and timelines
• Cultivate and leverage an established internal network to drive collaboration and innovation across functions

Essential: Experience, Skills and Knowledge

• Deep knowledge of operational standards, middle office controls, and crypto infrastructure workflows
• Expert understanding of cryptocurrency technology, blockchain, and digital assets
• Demonstrated ability to own strategic initiatives through to completion in complex and evolving environments
• Able to navigate uncertainty and adapt quickly to changing circumstances while remaining focused and clear-headed
• Hands-on familiarity with Copper’s product suite or comparable digital custody platforms
• Proven track record of leading operational teams and building trusted stakeholder relationships
• Autonomous operator and inclusive team leader, capable of driving regional initiatives independently while fostering collaboration, transparency, and resilience across globally distributed teams

The Benefits

• Paid Time Off - Minimum 35 days per year, inclusive of annual leave and public holidays; one additional day of annual leave for each year of service
• Comprehensive Medical Insurance including dental, optical, audiology, and mental health coverage
• Life Insurance
• Enhanced Pension Contributions with employer matching
• 24/7 Employee Assistance Programme (EAP)

Equal opportunity statement: Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you require assistance during the recruitment process, please let us know so we can accommodate you.

Job Details

Role Level: Executive-Level • Work Type: Full-Time • Country: United Arab Emirates • City: Abu Dhabi