VP, Account Management – Education Business

e7 Group; Abu Dhabi Emirate; On-site; AED 600,000 - 1,200,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

Performance bonus

Job summary

e7 Group seeks an experienced VP, Account Management – Education Business to lead management, retention and growth of key education accounts across the UAE. Senior leader to align government, school groups and partners with commercial, operational and digital delivery teams for seamless service delivery.

The role drives renewal, upsell opportunities and strategic account governance, with responsibility for defining account plans, performance metrics and executive reporting across education

Qualifications

• Bachelor-level or higher with deep experience in managing large education accounts.
• Proven ability to navigate government and institutional purchasing processes.
• Track record of revenue retention and multi-stakeholder collaboration.

Responsibilities

• Own annual account plans for priority UAE education accounts.
• Build trusted relationships with UAE government authorities and school groups.
• Lead regular account reviews and quarterly business reviews with clear reporting.

Skills

Key account management

Education EdTech

Govt relations

Strategic leadership

CRM governance

Education

MBA

Tools

CRM software

Job description

e7 Group is seeking an experienced VP, Account Management – Education Business to lead the management, retention and growth of our key education accounts across the UAE.

This is a senior client-facing leadership role responsible for strengthening relationships with government education authorities, school groups and strategic partners, while ensuring seamless coordination across commercial, operational and digital delivery teams.

The successful candidate will take ownership of the day-to-day performance of e7's UAE education account portfolio, protecting our existing revenue base while identifying opportunities to expand our products, platforms and services.

Key Responsibilities:

Strategic Account Management

• Own and manage annual account plans for priority government, private and international education accounts.
• Build strong, trusted relationships with key stakeholders across the UAE education ecosystem, including the Ministry of Education, ADEK, KHDA, school groups and other relevant authorities.
• Establish a structured account segmentation model and differentiated engagement approach across government, private and international education customers.
• Lead regular account reviews and Quarterly Business Reviews (QBRs), supported by clear service performance, value-delivery and commercial reporting.
• Maintain renewal calendars, issue and escalation logs, and early-warning mechanisms for potential service, tender or retention risks.

Revenue Retention & Growth

• Protect existing education revenue through proactive account management and renewal readiness.
• Build and maintain a quantified pipeline of upsell and cross-sell opportunities across digital platforms, assessments, teacher resources, content and enhanced education services.
• Support tender and contract renewal activities, ensuring strong commercial positioning and long-term account defensibility.
• Partner with Commercial teams on pricing, revenue planning, account governance and cross-selling opportunities.
• Maintain appropriate pricing and change-control discipline across managed accounts.

Customer Experience & Service Delivery

• Act as the senior point of accountability for priority education customers.
• Coordinate closely with print, logistics, digital platforms, finance and other operational teams to ensure seamless end-to-end delivery.
• Oversee order cycles, demand planning, delivery performance, digital platform adoption and customer satisfaction.
• Establish clear escalation mechanisms and drive timely resolution of customer issues.
• Strengthen service performance visibility and proactively address risks affecting customer experience.

Commercial & Operational Governance

• Improve visibility of account revenue, pipeline, margins, renewals and service performance.
• Support accurate forecasting, invoicing and collections through close coordination with Finance and Commercial teams.
• Ensure disciplined CRM management and accurate documentation of account activities, opportunities, risks and commitments.
• Provide executive-level reporting on account performance, revenue risks, customer sentiment and growth opportunities.

What We Are Looking For?

• 10+ years of relevant experience in key account management, education services, B2G/B2B client management, curriculum or content delivery, publishing, EdTech, government services or complex service environments.
• Demonstrated experience managing large, strategic and multi-stakeholder institutional accounts.
• Proven ability to work effectively with ministries, regulators, government entities, school groups or other large institutional customers.
• Strong understanding of the UAE education ecosystem is highly preferred.
• Demonstrated experience in account governance, contract renewals, service management, pricing and change control.
• Strong commercial acumen with the ability to identify and convert account growth and cross-sell opportunities.
• Excellent stakeholder management, negotiation, executive communication and relationship-building capabilities.
• Strong customer-success mindset combined with the ability to navigate complex operational environments.
• High level of discipline in CRM, forecasting, account planning and performance reporting.

Qualifications

• MBA or postgraduate qualification in Education Management, Public Administration, Commercial Management, Business Administration, or a related discipline is preferred.

Why Join e7 Group?

This is an opportunity to take a leadership role in a business supporting the evolving needs of the UAE education sector. You will work across government, education, commercial, digital and operational stakeholders while helping strengthen existing partnerships and unlock new opportunities for growth.