Visa Consultant, Retail Store

Atlys; United Arab Emirates; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Health insurance

Equity participation

Paid time off

Learning credits

Premium tools

Job summary

Atlys in Dubai is seeking a Visa Consultant to welcome customers, explain visa options, and guide them through on-site applications. You will blend sales skills with hands-on support to deliver a seamless in-store experience for travelers.

Ideal candidates have 2+ years in customer-facing roles, familiarity with visa processes, and strong English communication. Flexibility for 6-day weeks and 9-hour shifts is expected.

Qualifications

• 2+ years in a customer-facing or front-desk role.
• Familiarity with visa types, processing timelines and common rejection reasons.
• Fluent in English; Hindi/Malayalam/Tamil knowledge preferred.
• Customer-centric attitude with patience and professionalism.
• Ability to simplify complex visa processes for travelers.
• Tech-savvy with CRMs and digital application platforms.
• Willingness to work rotating shifts (6 days/week, 9-hour shifts).

Responsibilities

• Visa application assistance on-site, ensuring accuracy and completeness.
• Welcome walk-in customers and understand their visa needs.
• Educate travelers on visa requirements, timelines, pricing, and Atlys value proposition.
• Resolve customer queries with empathy and professionalism.
• Follow up with customers to update on application status.
• Keep the store presentable, organized, and aligned with Atlys brand standards.
• Stay updated on visa regulations and product updates.
• Identify opportunities to improve the in-store experience and share feedback.

Skills

Customer service

Face-to-face sales

Communication

Tech proficiency

Problem solving

Teamwork

Tools

CRM software

Travel platforms

Job description

About Atlys

Our mission is to enable every person on Earth to travel freely.

Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.

Atlys is changing that.

We're building an AI-first platform that removes friction and uncertainty from travel. To date, we've processed visas for 1M+ travellers across 127 countries. But we're still early.

The Role

As a Visa Consultant at our Dubai store, you'll be the face of Atlys, welcoming walk‑in travelers, helping them understand their visa options, and guiding them through the application process on the spot. You'll combine sales expertise with hands‑on application support to deliver a seamless, in‑store experience. You are a right fit, if you enjoy face‑to‑face interactions, can confidently pitch products, and take pride in turning a confused traveler into a delighted customer.

The Job

• Visa Application Assistance: Assisting customers with visa applications on‑site, ensuring accuracy and completeness.
• Customer Engagement: Welcoming walk‑in customers and understanding their travel and visa needs.
• Visa Guidance: Educating travelers on visa requirements, timelines, pricing, and Atlys value proposition.
• Customer Support: Resolving customer queries and concerns with empathy, patience, and professionalism.
• Application Follow‑Up: Following up with customers to keep them updated on their application status.
• Store Management: Keeping the store presentable, organized, and aligned with Atlys brand standards.
• Travel & Visa Knowledge: Staying current on visa regulations, travel policies, and Atlys product updates.
• Customer Experience: Identifying opportunities to improve the in‑store experience and sharing feedback with the team.

The Ideal Candidate

You'll likely thrive in this role if you:

• Experience: At least 2 years of experience in a customer‑facing or front‑desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.
• Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination‑specific entry regulations is a strong plus.
• Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred.
• Customer‑Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time.
• Problem‑Solving Ability: A proactive and calm approach to resolving customer concerns on the spot : whether it's a missing document, an urgent travel deadline, or an application error.
• Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency.
• Flexibility: Willingness to work rotational shifts and week‑offs (6 days/week, 9‑hour shifts with a 1‑hour break).
• Attention to Detail: Accuracy in reviewing travel documents, verifying application details, and ensuring error‑free submissions.
• Presentability: A well‑groomed, professional appearance fitting a premium retail environment.

We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.

What you can expect

Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.

Here's what you can expect:

• Competitive compensation and equity so you participate in the value you help create.
• Comprehensive health insurance covering you and your family, plus annual preventive health check‑up on us.
• A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.
• Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.
• Great tools to do your best work, including high‑spec equipment and software.

Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you'll probably thrive here. If it doesn't, it's better to know that upfront.

Come build the intelligence layer for global travel