Store Sales Associate (Short Term Contract)

Atlys; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Atlys in Dubai is seeking a Store Sales Associate to welcome walk-in travelers, understand their travel needs, and help them discover Atlys products and services. This short-term, full-time, on-site position requires you to assist with visa applications on-site, engage customers, and contribute to sales from day one.

Fluency in English and prior customer-facing experience are preferred. You will stay informed on visa requirements and Atlys offerings, maintain a presentable store, and support

Qualifications

• At least 1 year in a customer-facing or front-desk role.
• Fluent in English; additional languages helpful.

Responsibilities

• Visa Application Assistance: assist customers on-site with visa applications ensuring accuracy.
• Customer Engagement: greet walk-in travelers and understand travel and visa needs.
• Visa Guidance: educate travelers on visa requirements, timelines, pricing, and Atlys value.
• Customer Support: resolve queries with empathy and professionalism.
• Store Management: keep the store presentable and aligned with brand standards.
• Travel & Visa Knowledge: stay updated on visa regulations and product updates.
• Customer Experience: identify opportunities to improve in-store experience and share feedback.

Skills

Customer-facing

English fluency

Multilingual preference

Tools

CRM systems

Job description

About Atlys

Our mission is to enable every person on Earth to travel freely.

Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.

Atlys is changing that.

We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.

The Role

As a Store Sales Associate at our Dubai store, you'll be the face of Atlys, welcoming walk-in travelers, understanding their travel needs, and helping them discover the right Atlys products and services.

This is a short-term, full-time, on-site opportunity for someone who can hit the ground running, engage customers confidently, and contribute to sales from day one.

The Job

• Visa Application Assistance: Assisting customers with visa applications on-site, ensuring accuracy and completeness.

• Customer Engagement: Welcoming walk-in customers and understanding their travel and visa needs.

• Visa Guidance: Educating travelers on visa requirements, timelines, pricing, and Atlys' value proposition.

• Customer Support: Resolving customer queries and concerns with empathy, patience, and professionalism.

• Store Management: Keeping the store presentable, organized, and aligned with Atlys' brand standards.

• Travel & Visa Knowledge: Staying current on visa regulations, travel policies, and Atlys product updates.

• Customer Experience: Identifying opportunities to improve the in-store experience and sharing feedback with the team.

The Ideal Candidate

You’ll likely thrive in this role if you:

• Experience: At least 1 year of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.

• Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus.

• Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in multiple languages is highly preferred.

• Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time.

• Problem-Solving Ability: A proactive and calm approach to resolving customer concerns on the spot : whether it's a missing document, an urgent travel deadline, or an application error.

• Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency.

• Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).

• Presentability: A well-groomed, professional appearance fitting a premium retail environment.

We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.

Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.

Come build the intelligence layer for global travel