Travel Consultant - Global Visas

Marcopolo Holidays LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A visa consulting company in Sharjah, UAE is seeking a Visa Consultant to deliver personalized visa services. The successful candidate will have at least 2 years of experience in visa consulting, strong client-centric interpersonal skills, and a Bachelor's degree. Responsibilities include managing the complete tourist visa application process, fostering client relationships, and achieving sales targets. The role requires proficiency in Microsoft 365 Suite and fluent English proficiency. Benefits include a sponsored UAE Residence Visa and medical insurance.

Benefits

Fully sponsored UAE Residence Visa

Medical Insurance

Ongoing L&D opportunities

Qualifications

• Minimum 2 years experience in visa consulting or related field.
• Fluent written and spoken English at advanced level.
• Strong interpersonal skills and work ethic.

Responsibilities

• Deliver personalized visa consulting services.
• Establish and maintain long-term client relationships.
• Communicate effectively with clients throughout the visa process.
• Achieve sales targets while providing exceptional service.
• Seek opportunities for continuous process improvement.
• Utilize digital tools for efficient document management.

Skills

Client-centric interpersonal skills

Sales mindset

Interpersonal communication

Embracing new technologies

Education

University Bachelor's degree or higher

Tools

Microsoft 365 Suite

Job description

Key Responsibilities

• Client-Centric Service: Deliver personalized visa consulting services, managing the entire tourist visa application process, including electronic document collection, online application submissions, and follow-up with relevant embassies or consulates.
• Relationship Building: Establish and maintain long‑term relationships with clients by offering ongoing support, updates, and expert advice on tourist visa‑related matters.
• Communication & Client Education: Clearly and effectively communicate with clients, providing timely updates, educating them on the visa process, timelines, and requirements to ensure they are fully informed at every step.
• Sales Mindset: Approach each client interaction with a sales‑driven mindset, focused on achieving sales targets while providing exceptional service and always keeping the best interest of the client at the forefront.
• Continuous Improvement: Proactively seek opportunities for continuous process improvement and stay informed of changes in visa regulations and procedures to keep services current and compliant.
• Leverage Technology: To streamline the visa application process, utilize digital tools for efficient document management, and stay updated with the latest tech advancements to enhance service delivery.

Requirements

The ideal candidate will thrive in a fast‑paced, entrepreneurial environment and possess strong client‑centric interpersonal skills. Self‑initiative, strong interpersonal communication skills, a knack for embracing new technologies, and a strong work ethic are essential to excel in this role.

Experience

• Minimum of 2 years experience in visa consulting or a related field in an operation, sales, or customer service capacity, specifically in tourist visa processing.
• Competent with the array of Microsoft 365 Suite applications (Teams, Outlook, etc.).

Education

Minimum University Bachelor's degree or higher.

Location

Ability to re‑locate to/work in Sharjah, United Arab Emirates.

Language

Fluent written & spoken English (at an advanced level). Additional language skills are a plus.

Benefits and Compensation

Benefits and Compensation commensurate with experience & expertise.

• Fully sponsored UAE Residence Visa for applicants requiring one to work in the UAE.
• Medical Insurance.
• Ongoing L&D opportunities.