Dubai Visa Concierge & Travel Experience Lead

Atlys

Dubai

On-site

AED 60,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Competitive compensation and equity

Health insurance

Paid time off

Development credits

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Job summary

Atlys is seeking a Visa Consultant for our Dubai store to assist walk-in travelers with on-site visa applications, explain options, and guide them through the process. You will blend sales acumen with hands-on support to deliver a seamless in-store experience.

The ideal candidate has 2+ years in a customer-facing role, is fluent in English, and can communicate travel visa requirements clearly. A premium retail environment requires presentable appearance and a customer-centric attitude.

Qualifications

At least 2 years in a customer-facing or front-desk role, visa processing/travel services preferred.
Familiarity with visa types, documentation, timelines, and entry regulations is a plus.
Fluent English with strong verbal and interpersonal skills; additional languages are a bonus (Hindi/Malayalam/Tamil).
Ability to simplify complex visa processes for travelers and maintain professionalism in person.

Responsibilities

Assist customers with on-site visa applications, ensuring accuracy and completeness.
Welcome walk-in customers and assess travel and visa needs.
Educate travelers on visa requirements, timelines, pricing, and Atlys value proposition.
Resolve customer queries with empathy and professionalism.
Follow up with customers to update on application status.