Virtual Customer Care Specialist

Ivy Digital LLC; United Arab Emirates; Remote; AED 11,000 - 22,000; Full time

Job summary

Ivy Digital LLC in the United Arab Emirates seeks a reliable Virtual Customer Care Executive to handle inbound and outbound calls, emails and essential administrative tasks from a remote setup. You will maintain accurate records, perform data entry, filing and record management, and coordinate with internal teams to resolve issues while delivering clear information about services.

This role emphasizes customer focus, documentation accuracy and timely follow-ups to ensure smooth day-to-day

Qualifications

• Bachelor's degree or Diploma in any discipline.
• Additional certification in customer service or office administration is a plus.

Responsibilities

• Handle customer inquiries via phone calls, emails, and online channels
• Provide accurate information about services and resolve customer issues
• Perform administrative tasks including data entry, filing, and record management
• Maintain customer databases and internal documentation
• Coordinate with internal teams for issue resolution and follow-ups

Skills

Customer service

Communication skills

Data entry

Record keeping

Education

Bachelor's degree or Diploma

Job description

Ivy Digital LLC in the United Arab Emirates seeks a reliable Virtual Customer Care Executive to handle inbound and outbound calls, emails and essential administrative tasks from a remote setup. You will maintain accurate records, perform data entry, filing and record management, and coordinate with internal teams to resolve issues while delivering clear information about services.

This role emphasizes customer focus, documentation accuracy and timely follow-ups to ensure smooth day-to-day