Customer Care Specialist — Call Center Expert

Kovaro; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Kovaro in Dubai, United Arab Emirates, seeks a diligent Customer Service Associate to address inquiries, resolve issues, and tailor solutions for diverse clients on-site. You will use active listening and clear communication to ensure understanding and satisfaction.

You will document interactions in the CRM, maintain accurate records, and strive to meet daily metrics such as first-call resolution and customer satisfaction.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• 1–2 years of experience in customer service or call center environments preferred.
• Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
• Proficient in using CRM software and other communication tools to manage customer data effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints with tailored solutions.
• Use active listening to understand concerns and ensure clarity before assisting.
• Document interactions in detail in the CRM to maintain accurate records.
• Aim to meet daily metrics such as call handling time and first-call resolution.

Skills

Active listening

Customer service

CRM software

Record keeping

Education

High school diploma

Bachelor’s degree (related field) optional

Tools

CRM software

Job description

Kovaro in Dubai, United Arab Emirates, seeks a diligent Customer Service Associate to address inquiries, resolve issues, and tailor solutions for diverse clients on-site. You will use active listening and clear communication to ensure understanding and satisfaction.

You will document interactions in the CRM, maintain accurate records, and strive to meet daily metrics such as first-call resolution and customer satisfaction.