Remote UAE Customer Service Specialist

Excellia Properties Co Ltd; Abu Dhabi; Hybrid; AED 48,000 - 96,000; Full time

Job summary

Excellia Properties Co Ltd is seeking a Customer Service Representative in the UAE. The role involves handling customer enquiries via phone, email, live chat, and online platforms, providing product and service information, and maintaining accurate records.

The position offers a professional working environment with flexible remote and hybrid options, subject to employer policies. Candidates should have strong communication and problem-solving skills and the ability to work across departments to

Qualifications

• High school certificate or higher preferred.
• Qualifications in Customer Service, Business Administration, Communications, or related field advantageous.
• Experience in customer support, call centers, or client relations beneficial.

Responsibilities

• Respond to customer enquiries via phone, email, live chat, and online channels.
• Provide accurate information on products, services, pricing, promotions, and policies.
• Assist with orders, payments, deliveries, cancellations, returns, and refunds where applicable.

Skills

Communication

Customer focus

Problem solving

Multitasking

CRM systems

Helpdesk software

Microsoft Office

English & Arabic welcome

Education

High school certificate

Diploma/Bachelor's degree preferred

Customer Service qualification advantageous

Tools

CRM software

Helpdesk software

Microsoft Office

Job description

Excellia Properties Co Ltd is seeking a Customer Service Representative in the UAE. The role involves handling customer enquiries via phone, email, live chat, and online platforms, providing product and service information, and maintaining accurate records.

The position offers a professional working environment with flexible remote and hybrid options, subject to employer policies. Candidates should have strong communication and problem-solving skills and the ability to work across departments to