VIP Travel Consultant: High-Touch, Cost-Saving Expert

reed & mackay; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Reed & Mackay in Dubai is seeking an ETS Consultant, VIP to build strong client relationships and deliver a high-touch travel service across air, rail, car rental and hotel bookings. You will use Reed & Mackay/Navan technology to provide accurate reservations, proactive cost-saving advice, and seamless support across chat, call and email.

The role requires customer service experience in a TMC/BT environment, advanced GDS knowledge (Sabre/Amadeus/Galileo) and IATA accreditation, plus a proactive,

Qualifications

• Demonstrated customer service experience in a TMC/ BT Consultant role covering air, rail car and hotel.
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus to advanced level (Sabre preferred).
• IATA Accreditation (WWAFT / VAII / BA2)
• Exceptional written and verbal communication skills
• Tech forward, solutions driven self-starter with a growth mindset

Responsibilities

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilizing R&M and Navan technology

Skills

Customer service experience

GDS Sabre

GDS Galileo

GDS Amadeus

IATA Accreditation

Written and verbal communication

Tech-forward

Growth mindset

Job description

Reed & Mackay in Dubai is seeking an ETS Consultant, VIP to build strong client relationships and deliver a high-touch travel service across air, rail, car rental and hotel bookings. You will use Reed & Mackay/Navan technology to provide accurate reservations, proactive cost-saving advice, and seamless support across chat, call and email.

The role requires customer service experience in a TMC/BT environment, advanced GDS knowledge (Sabre/Amadeus/Galileo) and IATA accreditation, plus a proactive,