VIP Reservations & Guest Relations Specialist

Four Seasons Hotels and Resorts; Dubai; On-site; AED 134,000 - 179,000; Full time

Benefits offered by this job

Competitive tax-free salary, service &

Complimentary accommodation with full

Transportation to and from work

Medical and life insurance coverage

Annual leave, home leave ticket, end‑️

Access to fitness, recreational, and社

Job summary

Four Seasons Dubai DIFC is seeking a guest services professional to manage reservations, calls and guest inquiries with poise and warmth. You will build relationships with guests, support revenue initiatives, and ensure flawless service delivery in a luxury hotel environment.

The role requires strong communication, organization, and the ability to multitask in a fast-paced setting. This on-site opportunity offers premium benefits and career growth within the Four Seasons network.

Qualifications

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on-the-floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

Skills

Communication skills

Guest service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Four Seasons Dubai DIFC is seeking a guest services professional to manage reservations, calls and guest inquiries with poise and warmth. You will build relationships with guests, support revenue initiatives, and ensure flawless service delivery in a luxury hotel environment.

The role requires strong communication, organization, and the ability to multitask in a fast-paced setting. This on-site opportunity offers premium benefits and career growth within the Four Seasons network.