Restaurant Reservation Agent

Four Seasons; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive tax-free salary

Complimentary accommodation

Transportation to and from work

Medical and life insurance

Annual leave and home leave ticket

End-of-service benefits

Access to fitness and social activités

Career growth opportunities

Job summary

Four Seasons Hotel DIFC in Dubai is seeking a guest‑service focused hospitality professional to manage reservations, guest inquiries, and VIP arrivals, delivering the luxury experience our guests expect.

You bring a high school diploma and prior luxury hotel or hospitality experience, with strong communication, organization, and multitasking skills, to thrive in a fast‑paced environment and contribute to revenue growth. The role offers housing and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on‑the‑floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

Skills

Guest service

Communication

Multitasking

Organization

Education

High school diploma

Job description

Job Description:

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique‑style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra‑competitive Dubai market. Successful Four Seasons Candidates will be offered once‑in‑a‑lifetime opportunity rich in personal and professional growth.

What You Will Do

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on‑the‑floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

What You Bring

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast‑paced environment.

What We Offer

• Competitive tax‑free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end‑of‑service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.

Schedule & Hours

• 6 days per week over 48 working hours.