Luxury Reservations Concierge – Elevate Guest Experience

Four Seasons; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive tax-free salary

Complimentary accommodation

Transportation to and from work

Medical and life insurance

Annual leave and home leave ticket

End-of-service benefits

Access to fitness and social activités

Career growth opportunities

Job summary

Four Seasons Hotel DIFC in Dubai is seeking a guest‑service focused hospitality professional to manage reservations, guest inquiries, and VIP arrivals, delivering the luxury experience our guests expect.

You bring a high school diploma and prior luxury hotel or hospitality experience, with strong communication, organization, and multitasking skills, to thrive in a fast‑paced environment and contribute to revenue growth. The role offers housing and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on‑the‑floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

Skills

Guest service

Communication

Multitasking

Organization

Education

High school diploma

Job description

Four Seasons Hotel DIFC in Dubai is seeking a guest‑service focused hospitality professional to manage reservations, guest inquiries, and VIP arrivals, delivering the luxury experience our guests expect.

You bring a high school diploma and prior luxury hotel or hospitality experience, with strong communication, organization, and multitasking skills, to thrive in a fast‑paced environment and contribute to revenue growth. The role offers housing and a comprehensive benefits package.