VIP Patients Executive - UAEN

NMC Healthcare; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

NMC Healthcare in Abu Dhabi seeks a courteous VIP Patient Executive to handle reception, intake and related administrative tasks for incoming patients. You will greet visitors, answer routine inquiries and route calls to the right departments, ensuring a warm, efficient experience.

The role requires at least 1 year of receptionist experience in a patient-focused setting, strong English communication, and proficiency with MS Office.

Qualifications

• Graduate in any discipline preferred.
• Minimum 1 year receptionist experience in patient-focused environment.
• Experience with multi-line switchboard is preferable.
• Proficient in MS Office and basic computer skills.

Responsibilities

• Greet patients and determine nature of enquiry.
• Provide information or refer to appropriate contact.
• Advocate patients’ rights and confidentiality.
• Maintain feedback/complaint procedures for customers.
• Communicate information to supervisor daily.
• Ensure smooth flow of visitors with outstanding service.
• Inform about medical insurance coverage and verify before doctor referral.
• Investigate concerns and take appropriate action.
• Keep accurate records of conversations with customers.
• Handle patient/telephone/back office duties as assigned.
• Assist VIP patients and hospital tours.
• Comply with OSH and infection control policies and procedures.
• Attend OSH/infection control training programs and drills.
• Use PPE and safety systems.

Skills

Interpersonal skills

Maturity

Organizational skills

Independent worker

Reliability

English proficiency

Arabic language (advantage)

Education

Graduate in any discipline

Tools

MS Office

Multi-line switchboard

Job description

Job Description:

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The VIP Patient executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Responsibilities

• 3.1 Greets patients or their families and finds out the nature of their enquiry.
• 3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• 3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• 3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• 3.5 Communicates all information to His / Her superior on daily basis.
• 3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• 3.7 Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• 3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
• 3.9 Keeps accurate records of discussions or correspondence with customers.
• 3.10 Perform duties of handling Patient /Telephone/back office work as specified in the duty roaster.
• 3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
• 3.12 Handling the VIP patients from A to Z and accompanying them during their journey in the hospital.
• 3.13 Handling the hospital tours.
• 3.14 Handling the medical tourism patients.
• 3.15 Handling the health package patient.
• 3.16 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• 3.17 Work accordance with the documented OSH procedures and instructions, specific responsibilities
• 3.18 Be familiar with emergency and evacuation procedures
• 3.19 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• 3.20 Comply with Waste management procedures and policies
• 3.21 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• 3.22 Use of appropriate personal protective equipment and safety systems

Qualifications

• 4.1 Preferably a graduate in any discipline.
• 4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.
• 4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
• 4.4 Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
• 4.5 Patient focused; service oriented; patient & understanding.
• 4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
• 4.7 Ability to work independently with minimal supervision.
• 4.8 Reliable, punctual, dependable, and responsive.
• 4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential