VIP Patient Experience Concierge

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

NMC GROUP SERVICES. is seeking a receptionist to greet patients and their families, assess enquiries, and provide information or referrals within a hospital setting.

The role requires excellent customer service, strong English communication, and the ability to handle multiple tasks at a busy front desk. Prior experience in a patient-focused environment is preferred, with MS Office proficiency and a professional demeanor.

Qualifications

• Graduate in any discipline required.
• Minimum 1 year experience as a receptionist in a patient-focused environment is preferable.
• Proficient technology application skills; basic MS Office (Word, Excel, PowerPoint) and MS Outlook.

Responsibilities

• Greet patients or families and determine nature of enquiry.
• Provide information or refer to appropriate contact.
• Maintain safe, friendly environment and ensure excellent customer service.
• Handle back-office duties and multi-line switchboard operations as required.
• Assist with hospital tours and VIP patients as needed.

Skills

Interpersonal skills

Phone etiquette

Organizational skills

Basic MS Office

Education

Graduate in any discipline

Tools

MS Office

Job description

NMC GROUP SERVICES. is seeking a receptionist to greet patients and their families, assess enquiries, and provide information or referrals within a hospital setting.

The role requires excellent customer service, strong English communication, and the ability to handle multiple tasks at a busy front desk. Prior experience in a patient-focused environment is preferred, with MS Office proficiency and a professional demeanor.