L2 Desktop Support Engineer UAE

Excis Compliance; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Excis is seeking an Onsite IT Support Engineer in Dubai to deliver end-user computing support across desktops, laptops, printers, and peripherals. You’ll be the primary point of contact for executive users, handling VIP incidents with professionalism and clear communication.

The role covers IMAC, AV support, and asset management in a fast-paced, global IT environment. The position requires 3–8 years in desktop support, strong Windows and M365 skills, and experience with ITSM tools.

Qualifications

• 3–8 years of desktop support or end-user computing experience.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM/Intune, VPN.
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Act as the primary point of contact for executive users and provide VIP support.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support users working remotely or across multiple office locations.
• Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
• Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
• Perform hardware upgrades, software installations, and patch deployments.
• Conduct device refresh and lifecycle replacement activities.
• Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
• Coordinate scheduling with end users and relevant stakeholders.
• Perform data backup and restoration, user profile migration, and workstation configuration.
• Test equipment and applications after implementation to ensure proper functionality.
• Provide basic user orientation following new installations.
• Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
• Provide Level 1 support for voice and data cabling.
• Assist with file and print server support where required.
• Connect and configure end-user devices to network services.
• Prepare meeting rooms and conference facilities for business meetings and events.
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.
• Maintain accurate IT asset inventory records.
• Coordinate asset allocation, reconciliation, replacement, and disposal.
• Manage loaner laptops and shared devices where applicable.
• Handle hard disk retention and storage according to company policies.
• Coordinate with internal support teams and third-party vendors for incident resolution.
• Manage break-fix activities and warranty replacements.
• Escort vendors onsite when required.
• Support IT deployment projects and office relocations.
• Support employee onboarding and offboarding activities.
• Configure user workstations, applications, and access permissions.
• Assist with secure remote access and portable storage requests.
• Support shared workstation environments and multiple user profiles.
• Ensure all incidents and service requests are accurately documented.
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
• Prepare monthly operational reports.
• Follow change management, security, and IT compliance procedures.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD

SCCM/Intune

VPN & endpoint security

ITSM tools

Customer service

Tools

ServiceNow

Jira

Job description

Dubai, United Arab Emirates | Posted on 14/07/2026

WE’RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI!

Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Key Responsibilities

End-User & Executive Support

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Act as the primary point of contact for executive users and provide VIP support.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support users working remotely or across multiple office locations.
• Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
• Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
• Perform hardware upgrades, software installations, and patch deployments.
• Conduct device refresh and lifecycle replacement activities.

IMAC Services

• Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
• Coordinate scheduling with end users and relevant stakeholders.
• Perform data backup and restoration, user profile migration, and workstation configuration.
• Test equipment and applications after implementation to ensure proper functionality.
• Provide basic user orientation following new installations.

Infrastructure Support

• Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
• Provide Level 1 support for voice and data cabling.
• Assist with file and print server support where required.
• Connect and configure end-user devices to network services.

Meeting Room & Audio-Visual Support

• Prepare meeting rooms and conference facilities for business meetings and events.
• Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
• Troubleshoot conferencing equipment and coordinate vendor support when necessary.

Asset & Inventory Management

• Maintain accurate IT asset inventory records.
• Coordinate asset allocation, reconciliation, replacement, and disposal.
• Manage loaner laptops and shared devices where applicable.
• Handle hard disk retention and storage according to company policies.
• Coordinate with internal support teams and third-party vendors for incident resolution.
• Manage break-fix activities and warranty replacements.
• Escort vendors onsite when required.
• Support IT deployment projects and office relocations.

User Account & Workplace Support

• Support employee onboarding and offboarding activities.
• Configure user workstations, applications, and access permissions.
• Assist with secure remote access and portable storage requests.
• Support shared workstation environments and multiple user profiles.

Documentation & Compliance

• Ensure all incidents and service requests are accurately documented.
• Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
• Prepare monthly operational reports.
• Follow change management, security, and IT compliance procedures.
  

Requirements

• 3–8 years of experience in Desktop Support or End-User Computing.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM, Intune, VPN, and endpoint management.
• Experience supporting printers, scanners, mobile devices, and peripheral equipment.
• Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments.
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Fluent in English; knowledge of the local language is an advantage.
• Valid driving license preferred.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Dubai and be at the forefront of IT support excellence!