Club InterContinental Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG; Khor Fakkan; Presencial; AED 78.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uniform provided

Room discounts

Staff training

Descripción de la vacante

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a warm, confident and service-oriented Club InterContinental Agent to join our Front Office team in Ras Al Khaimah, UAE. You will deliver personalised luxury experiences to Club InterContinental guests, VIPs and VVIPs, supporting both the Club Desk and Club Lounge to ensure every guest feels recognised and well cared for.

Daily duties include welcoming guests, handling check-ins/outs, supporting lounge service, recognizing

Formación

• Previous experience in Front Office, Guest Relations, Club Lounge or similar guest-facing role in a luxury hotel.
• Strong communication and interpersonal skills for VIP and VVIP guests.
• Familiarity with Opera property management system.
• Flexibility to work shifts, weekends and public holidays.

Responsabilidades

• Welcome and assist Club InterContinental guests, VIPs and VVIPs with personalised service.
• Handle guest check-ins, check-outs, rooming and billing queries at the Club Desk.
• Support daily Club Lounge operations, including breakfast, afternoon tea, evening cocktails and food and beverage service.
• Recognise IHG One Rewards and InterContinental Ambassador members, ensuring their benefits and preferences are acknowledged.
• Anticipate guest needs, maintain guest preferences and coordinate special arrangements with relevant departments.
• Respond to guest enquiries and concerns promptly, escalating complex matters when required.
• Maintain the cleanliness, presentation and luxury service standards of the Club Desk and Lounge.
• Coordinate closely with Front Office, Food & Beverage, Culinary and Housekeeping to deliver a seamless guest experience.
• Ensure accurate guest billing, cashiering and transaction records in accordance with hotel procedures.
• Promote hotel facilities, services and loyalty programmes while identifying appropriate upselling opportunities.

Conocimientos

Guest relations

Front Office

VIP & VVIP service

Interpersonal skills

Opera PMS

Herramientas

Opera PMS

Descripción del empleo

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

At InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, we are looking for a warm, confident and service-oriented Club InterContinental Agent to join our Front Office team. In this role, you will deliver personalised luxury experiences to our Club InterContinental guests, VIPs and VVIPs, supporting both the Club Desk and Club Lounge to ensure every guest feels recognised, valued and well cared for.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Welcome and assist Club InterContinental guests, VIPs and VVIPs, providing attentive and personalised service throughout their stay.

• Handle guest check-ins, check-outs, rooming, billing enquiries and special requests at the Club Desk.

• Support daily Club Lounge operations, including breakfast, afternoon tea, evening cocktails and food and beverage service.

• Recognise IHG One Rewards and InterContinental Ambassador members, ensuring their benefits and preferences are acknowledged.

• Anticipate guest needs, maintain guest preferences and coordinate special arrangements with relevant departments.

• Respond to guest enquiries and concerns promptly, escalating complex matters when required.

• Maintain the cleanliness, presentation and luxury service standards of the Club Desk and Lounge.

• Coordinate closely with Front Office, Food & Beverage, Culinary and Housekeeping to deliver a seamless guest experience.

• Ensure accurate guest billing, cashiering and transaction records in accordance with hotel procedures.

• Promote hotel facilities, services and loyalty programmes while identifying appropriate upselling opportunities.

What We need from you:

• Previous experience in Front Office, Guest Relations, Club Lounge or a similar guest-facing role, preferably in a luxury hotel.

• Good understanding of front desk operations and food and beverage service.

• Strong communication and interpersonal skills, with confidence in handling VIP and VVIP guests.

• A warm, professional and well-groomed appearance with attention to detail.

• Ability to anticipate guest needs and provide discreet, personalised service.

• Familiarity with hotel property management systems, preferably Opera.

• Flexibility to work shifts, weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.