VIP Club Concierge – Luxury Front Desk & Lounge

IHG Hotels & Resorts; Ras Al Khaimah; Vor Ort; AED 100.000 - 145.000; Vollzeit

Benefits dieser Stelle

Uniform

Room discounts

Training

Zusammenfassung

IHG Hotels & Resorts at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a warm, confident Club InterContinental Agent to provide personalised luxury experiences to Club guests, VIPs and VVIPs. You will support the Club Desk and Club Lounge, ensuring guests feel recognised and well cared for throughout their stay.

In this role you will handle check-ins, guest requests, and billing inquiries, collaborate with Front Office, F&B, Culinary and Housekeeping, and uphold luxury

Qualifikationen

• Experience in Front Office, Guest Relations or Club Lounge.
• Understanding of front desk operations and F&B service.
• Ability to handle VIP and VVIP guests.
• Professional appearance and grooming.

Aufgaben

• Welcome and assist Club InterContinental guests, VIPs and VVIPs with personalised service.
• Handle check-ins, check-outs, rooming, billing queries at the Club Desk.
• Support Club Lounge operations: breakfast, tea, cocktails and service.
• Recognise IHG One Rewards and Ambassador members.
• Coordinate with relevant departments to ensure seamless guest experiences.
• Maintain luxury service standards at the Club Desk and Lounge.
• Promote facilities and loyalty programmes, upsell where appropriate.

Kenntnisse

Guest relations

VIP service

Front desk ops

Communication

Attention to detail

Jobbeschreibung

IHG Hotels & Resorts at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a warm, confident Club InterContinental Agent to provide personalised luxury experiences to Club guests, VIPs and VVIPs. You will support the Club Desk and Club Lounge, ensuring guests feel recognised and well cared for throughout their stay.

In this role you will handle check-ins, guest requests, and billing inquiries, collaborate with Front Office, F&B, Culinary and Housekeeping, and uphold luxury