VIP IT Support Engineer (UAE National)

Moro Hub; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Moro Hub in Dubai seeks an experienced VIP IT Support specialist to provide tailored assistance to high-profile clients. You will address inquiries, resolve issues promptly, and maintain detailed records with discretion and professionalism.

Requirements include a 2+ year background in IT support, strong communication, and proficiency with CRM platforms. The role emphasizes proactive problem-solving and collaboration across departments.

Qualifications

• Bachelor's degree or Diploma in IT/CS/Engineering or equivalent experience.
• 2+ years of IT Support or related technical field.
• Strong problem-solving and proactive client-support approach.
• Ability to work independently and in a team.
• Professionalism and discretion handling sensitive information.
• Adaptability to changing client needs and flexible support.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software and customer support tools.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for VIP clients, ensuring satisfaction and prompt handling of concerns.
• Provide timely and effective solutions to VIP client inquiries.
• Collaborate with departments to meet VIP client needs promptly.
• Maintain thorough knowledge of products and services to offer accurate information.
• Identify opportunities to enhance VIP experience and implement strategies.
• Keep detailed records of interactions and client preferences.
• Handle sensitive client information with utmost professionalism and discretion.

Skills

IT support

Customer service

Problem solving

Communication

Teamwork

Discretion

CRM software

Time management

Education

Bachelor's degree or Diploma in IT/CS/Engineering

Tools

CRM software

Job description

Moro Hub in Dubai seeks an experienced VIP IT Support specialist to provide tailored assistance to high-profile clients. You will address inquiries, resolve issues promptly, and maintain detailed records with discretion and professionalism.

Requirements include a 2+ year background in IT support, strong communication, and proficiency with CRM platforms. The role emphasizes proactive problem-solving and collaboration across departments.