IT Engineer - UAE National

Moro Hub; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Moro Hub in Dubai seeks an experienced VIP IT Support specialist to provide tailored assistance to high-profile clients. You will address inquiries, resolve issues promptly, and maintain detailed records with discretion and professionalism.

Requirements include a 2+ year background in IT support, strong communication, and proficiency with CRM platforms. The role emphasizes proactive problem-solving and collaboration across departments.

Qualifications

• Bachelor's degree or Diploma in IT/CS/Engineering or equivalent experience.
• 2+ years of IT Support or related technical field.
• Strong problem-solving and proactive client-support approach.
• Ability to work independently and in a team.
• Professionalism and discretion handling sensitive information.
• Adaptability to changing client needs and flexible support.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software and customer support tools.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for VIP clients, ensuring satisfaction and prompt handling of concerns.
• Provide timely and effective solutions to VIP client inquiries.
• Collaborate with departments to meet VIP client needs promptly.
• Maintain thorough knowledge of products and services to offer accurate information.
• Identify opportunities to enhance VIP experience and implement strategies.
• Keep detailed records of interactions and client preferences.
• Handle sensitive client information with utmost professionalism and discretion.

Skills

IT support

Customer service

Problem solving

Communication

Teamwork

Discretion

CRM software

Time management

Education

Bachelor's degree or Diploma in IT/CS/Engineering

Tools

CRM software

Job description

The VIP IT Support role demands the provision of tailored and dedicated assistance to our VIP clients, promptly addressing their inquiries and resolving any issues they encounter efficiently. The ideal candidate should possess outstanding communication skills, a robust customer service background, and the ability to manage high-pressure situations with poise and professionalism.

Key Responsibilities:

• Serving as the primary point of contact for VIP clients, ensuring their satisfaction and promptly addressing any concerns.
• Providing timely and effective solutions to issues or inquiries raised by VIP clients.
• Collaborating with various departments to ensure the needs of VIP clients are met promptly and efficiently.
• Maintaining a thorough understanding of our products and services to provide accurate and relevant information to VIP clients.
• Proactively identifying opportunities to enhance the VIP client experience and implementing appropriate strategies.
• Keeping detailed records of interactions with VIP clients and ensuring their preferences and needs are consistently met.
• Handling sensitive client information with the utmost professionalism and discretion.

Job Specific Skills:

• Bachelor's degree or Diploma in IT, Computer Science, Engineering or equivalent experience.
• Should have 2+ years of experience in IT Support or a related technical field.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Ability to work independently and as part of a team.
• High level of professionalism and discretion when handling sensitive client information.
• Ability to adapt to changing client needs and provide flexible support.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software and customer support tools.
• Excellent verbal and written communication skills.