VIP Hostess

Flying Seekers; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

A global leader in executive aviation is seeking a VIP Hostess to enhance guest experiences at their Dubai terminal. The role involves greeting VIP passengers, assisting with luggage, and ensuring a welcoming environment. Candidates should have at least 2 years of experience in hospitality or customer service, possess excellent interpersonal skills, and maintain a professional demeanor. Multilingual abilities are a plus. Join us to contribute to luxury hospitality and exceptional service.

Qualifications

• Minimum 2 years of experience in hotel industry or customer service.
• Great interpersonal and communication skills.
• Ability to remain calm during emergencies.

Responsibilities

• Provide a high level of customer service to all clients.
• Meet and greet VIP passengers upon arrival at the terminal.
• Maintain a polished and professional appearance.

Skills

Interpersonal skills

Customer service

Calm under pressure

Multilingual

Education

High Diploma

Job description

Company Overview

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain- from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Department Overview

DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences

Job Purpose

The VIP Hostess is responsible for delivering an exceptional guest experience by providing a warm and professional welcome to all passengers arriving at the Jetex terminal. The Hostess will be the first point of contact, ensuring seamless transitions from vehicle to terminal and upholding Jetex's brand image with elegance and hospitality.

Key Responsibilities

• Provide a high level of customer service to all clients with a professional, friendly, and welcoming attitude.
• Meet and greet VIP passengers upon arrival at the terminal.
• Open vehicle doors and assist passengers with entering and exiting.
• Offer assistance with light luggage handling when necessary.
• Maintain a polished and professional appearance at all times.
• Ensure the entrance area is always presentable and welcoming.
• Complete any other duties assigned by Line Manager.

Compliance-related duties

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Requirements

Education: High Diploma (preferred)

Experience: Minimum 2 years' experience in hotel industry/Customer Service.

Specific/Technical Skills:

• Great interpersonal and communication skills.
• Excellent in customer service.
• Ability to remain calm in emergencies or when dealing with passengers.
• Multilingual is an advantage.