VIP Guest Relations Specialist

Rixos Hotels Gulf; Al Kasir; On-site; AED 78,120 - 145,080; Full time

Benefits offered by this job

Duty meals provided

Medical insurance

Vacation tickets

Job summary

Rixos Marina Abu Dhabi is seeking a Guest Relations professional to oversee all guest relations activities, ensuring the highest level of personal recognition and satisfaction from arrival to departure.

You will work closely with Concierge and other departments to coordinate VIP experiences, manage guest histories, and handle special requests while maintaining flawless service standards in a luxury setting.

Qualifications

• Associate degree or diploma in Hotel Management, Hospitality, or equivalent.
• Minimum 2 years in Guest Relations, Front Desk, or Customer Service in hospitality.
• Fluent English (written and spoken) is required.

Responsibilities

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Ensure VIPs and repeat guests receive special recognition and service.
• Meet and greet VIP guests personally.
• Coordinate with Concierge and Butler for events, promotions, and VIP requests.
• Maintain repeat guest history and liaise with Airport Concierge as needed.
• Handle guest complaints and follow up on corrective actions.

Skills

Fluent English

Interpersonal skills

Communication skills

Organizational skills

Stress management

Team collaboration

PMS software proficiency

Education

Associate degree or diploma in Hotel Management or Hospitality

Tools

Opera property management system

PMS software

Job description

Rixos Marina Abu Dhabi is seeking a Guest Relations professional to oversee all guest relations activities, ensuring the highest level of personal recognition and satisfaction from arrival to departure.

You will work closely with Concierge and other departments to coordinate VIP experiences, manage guest histories, and handle special requests while maintaining flawless service standards in a luxury setting.