Guest Relations Hostess/Host

Hyde Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyde Hotels in Dubai seeks an experienced Guest Relations professional to ensure maximum guest satisfaction through personalized recognition and prompt, cordial attention from arrival through departure.

You will greet VIP guests, coordinate with Concierge on events, promotions, and special requests, and maintain detailed guest histories to tailor every stay. The role requires strong English skills, interpersonal finesse, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• Minimum 2 years of Guest Relations in a four- or five-star hotel.
• Excellent verbal and written English; multilingual abilities preferred.
• Experience in guest relations, hospitality or customer-facing roles.
• Strong interpersonal skills to build rapport with diverse guests.
• Excellent organizational and time-management abilities.
• Proficiency with hospitality management systems and basic computer applications.
• Professional appearance and etiquette with strong etiquette standards.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends as required.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure all members receive benefits and VIPs receive special recognition and service.
• Meet and greet VIP guests and liaise with Concierge for events and special requests.
• Prepare compendiums prior to guest arrival and update check-in system entries.
• Maintain contact with Concierge for arrivals and departures.
• Update repeat guest history with accurate information.
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue.
• Handle guest complaints and ensure follow-up on corrective actions.

Skills

Guest relations

English fluency

Multilingual

Interpersonal skills

Organizational skills

Customer service

Job description

Company Description

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

Job Description

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service
• Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations
• Prepare compendiums prior to guest arrival and check-in system entries as necessary
• Maintain close contact with Concierge for new arrivals and departures
• Update and maintain repeat guest history system with accurate and detailed information
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities
• Send prepared welcome cards and amenities to guest rooms prior to arrival
• Attend to special requests by guests with professionalism and efficiency
• Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution
• Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis to support seamless guest experiences
• Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations
• Collect and document guest feedback to identify service improvement opportunities and share insights with management
• Train and mentor junior Guest Relations staff on service standards, systems, and best practices
• Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery
• Adhere to all Occupational Health & Safety policies and procedures
• Perform related duties and special projects as assigned by management

Qualifications

• Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel
• Excellent verbal and written communication skills in English; multilingual abilities are highly preferred
• Proven experience in guest relations, hospitality, or customer-facing roles
• Strong interpersonal skills with the ability to build rapport quickly with diverse guests
• Exceptional organizational and time management abilities
• Proficiency with hospitality management systems and basic computer applications
• Outstanding problem-solving and conflict resolution skills
• Professional appearance and demeanor with strong etiquette standards
• Ability to multitask and prioritize effectively in a fast-paced environment
• Flexibility to work various shifts, including evenings and weekends as required
• Ability to remain calm and professional under pressure