Guest Relations Hostess/Host

HYDE; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Hyde in Dubai is seeking a dedicated Guest Relations professional to deliver personalised VIP experiences and seamless hospitality throughout guest stays.

You will greet guests, coordinate with Concierge for events and VIP requests, and ensure every stay exceeds expectations with proactive service and attention to detail.

Qualifications

• Minimum 2 years of guest relations experience in a four- or five-star hotel.
• Excellent English communications, both written and spoken; multilingual skills preferred.
• Strong interpersonal skills and ability to build rapport with diverse guests.
• Proficient in hospitality management systems and basic computer applications.
• Professional appearance and etiquette in fast-paced environment.

Responsibilities

• Meet and greet VIP guests and liaise with Concierge for events and VIP requests.
• Ensure maximum guest satisfaction with personal recognition and prompt service.
• Maintain repeat guest history and update rooming and amenities details.
• Coordinate with Housekeeping, F&B, and Facilities to ensure seamless service.
• Handle guest feedback and resolve complaints with follow-up.
• Attend regular meetings with Guest Relations and Butlers staff.

Skills

Guest relations

Communication skills

Multilingual abilities

Hospitality experience

Customer service

Time management

Hospitality software

MS Office

Tools

Hospitality software

Microsoft Office

Job description

Hyde is much more than a brand it is a state of mind
We celebrate the true spirit of discovery and the adventure of human connection
Authentically personal and captivating iconic moments
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service Meet and greet VIP guests personally and liaise closely with Concierge for hotel events restaurant promotions limousine requirements and special VIP requests or preparations Prepare compendiums prior to guest arrival and check-in system entries as necessary Maintain close contact with Concierge for new arrivals and departures Update and maintain repeat guest history system with accurate and detailed information Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities Send prepared welcome cards and amenities to guest rooms prior to arrival Attend to special requests by guests with professionalism and efficiency Handle guest complaints and refer them as necessary ensuring follow-up on corrective actions and guest satisfaction resolution Review arrival lists for all arrivals and VIPs to verify room allocations amenities and special requests Prepare requisitions for amenities on a timely basis to support seamless guest experiences Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations Collect and document guest feedback to identify service improvement opportunities and share insights with management Train and mentor junior Guest Relations staff on service standards systems and best practices Coordinate with multiple departments including Housekeeping Food amp Beverage and Facilities to ensure exceptional service delivery Adhere to all Occupational Health amp Safety policies and procedures Perform related duties and special projects as assigned by management

• Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel
• Excellent verbal and written communication skills in English
• multilingual abilities are highly preferred
• Proven experience in guest relations, hospitality, or customer-facing roles
• Strong interpersonal skills with the ability to build rapport quickly with diverse guests
• Exceptional organizational and time management abilities
• Proficiency with hospitality management systems and basic computer applications
• Outstanding problem-solving and conflict resolution skills
• Professional appearance and demeanor with strong etiquette standards
• Ability to multitask and prioritize effectively in a fast-paced environment
• Flexibility to work various shifts, including evenings and weekends as required
• Ability to remain calm and professional under pressure