VIP Guest Relations Host/Hostess – Luxury Hospitality

Ennismore; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Ennismore's Hyde property seeks a proactive Guest Relations professional to greet guests, coordinate with Concierge for events and promotions, and ensure seamless stays from arrival to departure.

Responsibilities include handling VIP arrivals, managing guest preferences, resolving issues promptly, and collaborating with Housekeeping, F&B, and Facilities to elevate every visit. Strong English proficiency and hospitality experience required; shifts may vary.

Qualifications

• 2+ years in guest relations in a four- or five-star hotel.
• Excellent verbal and written English; multilingual abilities preferred.
• Proven experience in guest relations, hospitality, or customer-facing roles.
• Strong interpersonal skills with the ability to build rapport quickly with diverse guests.
• Exceptional organizational and time management abilities.
• Proficiency with hospitality management systems and basic computer applications.
• Professional appearance and demeanor with strong etiquette standards.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Ensure all members consistently receive benefits; VIPs receive special recognition and service.
• Meet and greet VIP guests and liaise with Concierge for events, promotions, limousine requirements, and VIP requests.
• Prepare compendiums prior to guest arrival and update check-in systems as necessary.
• Maintain contact with Concierge for new arrivals and departures; update repeat guest history.
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities.
• Send prepared welcome cards and amenities to guest rooms prior to arrival.
• Attend to special requests with professionalism and efficiency; handle complaints with follow-up.

Skills

English communication

Multilingual abilities

Guest relations experience

Hospitality industry

Customer-facing roles

Organizational skills

Time management

Hospitality systems

Tools

Hospitality management systems

Job description

Ennismore's Hyde property seeks a proactive Guest Relations professional to greet guests, coordinate with Concierge for events and promotions, and ensure seamless stays from arrival to departure.

Responsibilities include handling VIP arrivals, managing guest preferences, resolving issues promptly, and collaborating with Housekeeping, F&B, and Facilities to elevate every visit. Strong English proficiency and hospitality experience required; shifts may vary.