VIP Client Operations Specialist / VIP Account Manager

TAQAR CONSULTING CO. L.L.C; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

UAE visa sponsorship

Housing allowance

Annual paid leave

Annual return airfare

Job summary

TAQAR CONSULTING CO. L.L.C in Dubai invites a proactive VIP Client Operations Specialist / VIP Account Manager to deliver exceptional support to high-value clients, build lasting relationships, and ensure premium service.

You will respond to inquiries across voice and written channels, coordinate with cross-functional teams, and drive client satisfaction and retention. Fluency in Mandarin and English is required, with Mandarin as the primary working language.

Qualifications

• Fluent in Mandarin Chinese and English (spoken and written). Mandarin will be used as a primary working language.
• Experience in customer service, VIP support, account management or client relationships is preferred.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong problem-solving abilities and ability to stay composed in a fast-paced environment.
• High level of professionalism, empathy and emotional intelligence.

Responsibilities

• Build and maintain strong relationships with VIP clients through professional and personalized support.
• Respond promptly to client inquiries, requests, and feedback across voice and written channels.
• Deliver timely and effective solutions while ensuring a premium customer experience.
• Collect and communicate client feedback to internal teams for product/service improvement.
• Support customer engagement initiatives, promotional campaigns and client retention.
• Coordinate with cross-functional teams to ensure efficient issue resolution and service delivery.

Skills

Mandarin Chinese

English

Customer service

Tools

CRM software

Job description

VIP Client Operations Specialist / VIP Account Manager

Location: Dubai, United Arab Emirates

About the Role

We are looking for a proactive and customer-focused VIP Client Operations Specialist to provide exceptional support to high-value clients. The successful candidate will build long-term client relationships, deliver personalized service, and contribute to client satisfaction and retention.

Key Responsibilities

• Build and maintain strong relationships with VIP clients through professional and personalized support.
• Respond promptly to client inquiries, requests, and feedback across voice and written communication channels.
• Deliver timely and effective solutions while ensuring a premium customer experience.
• Collect and communicate client feedback to internal teams to support continuous improvement of products and services.
• Support customer engagement initiatives, promotional campaigns, and client retention activities.
• Coordinate with cross-functional teams to ensure efficient issue resolution and service delivery.

Qualifications

• Fluent in Mandarin Chinese and English (spoken and written). Mandarin will be used as a primary working language.
• Previous experience in customer service, VIP support, account management, client relationship management, hospitality, or customer operations is preferred.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong problem-solving abilities and the ability to remain composed in a fast-paced environment.
• High level of professionalism, empathy, and emotional intelligence.
• Ability to work independently and collaboratively within a team.
• Experience supporting Mandarin-speaking clients or familiarity with the Chinese market is an advantage.

Compensation & Benefits

• Competitive salary.
• Performance-based incentives and bonuses.
• UAE employment visa sponsorship.
• Accommodation allowance or company-provided housing (subject to company policy).
• Annual paid leave.
• Annual return airfare.
• Additional benefits will be discussed during the interview process.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants. Hiring decisions are based on qualifications, skills, experience, and business needs, without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.