VIP Butler & Guest Experience Pro

St. Regis Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai seeks a Non-Management team member to provide personalized guest service and support for VIP room preparation and special requests.

The role emphasizes attentiveness, professionalism, and adherence to brand standards throughout the guest journey. Responsibilities include coordinating with front desk, assisting during check-in, and maintaining confidentiality while ensuring high-quality service from arrival to departure.

Qualifications

• High school diploma or GED equivalent required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Provide personalized service and fulfill guest needs, including delivering coffee and tea upon request.
• Coordinate VIP room preparation with the front desk and assist during check-in and check-out.
• Prepare notes of new arrivals and communicate guest preferences to relevant hotel operations.
• Escort VIP guests to their rooms and assist with special requests to enhance their stay.
• Follow company policies, maintain confidentiality, and uphold brand standards and professionalism.

Education

High school diploma or GED equivalent

Job description

St. Regis Hotels & Resorts in Dubai seeks a Non-Management team member to provide personalized guest service and support for VIP room preparation and special requests.

The role emphasizes attentiveness, professionalism, and adherence to brand standards throughout the guest journey. Responsibilities include coordinating with front desk, assisting during check-in, and maintaining confidentiality while ensuring high-quality service from arrival to departure.