Head Butler — Luxury Guest Experience Leader

St. Regis Hotels & Resorts; Dubai; On-site; AED 420,000 - 720,000; Full time

Job summary

St. Regis Hotels & Resorts in Dubai seeks an Executive Butler to lead our esteemed Butler team and deliver bespoke guest experiences from pre-arrival to departure.

As a department head, you will coordinate with Front Office and Housekeeping, drive exceptional service standards, and manageVIP guest relationships while maintaining privacy and discretion in all interactions. You will mentor staff, control costs, and partner with other departments to consistently elevate the guest experience and

Qualifications

• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.

Responsibilities

• Manages day-to-day butler services operations to exceed guest expectations.
• Manages VIP guests; builds rapport and anticipates guest needs.
• Supervises Butler Service Desk and ensures seamless on-site service.
• Leads training and mentorship to achieve bespoke, uncompromising service.
• Drives departmental budgeting and cost controls in alignment with financial goals.

Skills

Butler services management

Guest relations

Leadership

People management

Education

High school diploma or GED

2-year hospitality degree

Job description

St. Regis Hotels & Resorts in Dubai seeks an Executive Butler to lead our esteemed Butler team and deliver bespoke guest experiences from pre-arrival to departure.

As a department head, you will coordinate with Front Office and Housekeeping, drive exceptional service standards, and manageVIP guest relationships while maintaining privacy and discretion in all interactions. You will mentor staff, control costs, and partner with other departments to consistently elevate the guest experience and