VIP Account Manager (Luxury Fashion)

Inspiration Commerce Group; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Italist is seeking a VIP Client Relations professional to manage high-value customers across the Middle East, delivering white-glove service and personalized styling recommendations.

You will build lasting relationships with key clients in the region, collaborate with marketing on VIP campaigns, and drive repeat purchases to maximize lifetime value.

Qualifications

• 3+ years of luxury retail or customer success experience.
• Deep knowledge of luxury fashion brands and trends.
• Experience with Middle Eastern luxury market preferred.
• Exceptional communication and relationship-building skills.

Responsibilities

• Manage a portfolio of high-value VIP customers in the Middle East
• Provide personalized styling advice and product recommendations
• Handle escalated customer issues with white-glove service
• Drive repeat purchases and increase customer lifetime value
• Collaborate with marketing on VIP campaigns and events
• Build relationships with key clients in the region

Skills

Luxury retail

Customer success

Relationship-building

Communication

Job description

Manage relationships with high-value customers in the Middle East at Italist, our luxury Italian fashion marketplace. You'll provide white-glove service to VIP clients across Dubai and Doha.

• Manage a portfolio of high-value VIP customers in the Middle East
• Provide personalized styling advice and product recommendations
• Handle escalated customer issues with white-glove service
• Drive repeat purchases and increase customer lifetime value
• Collaborate with marketing on VIP campaigns and events
• Build relationships with key clients in the region

What We're Looking For

• 3+ years of luxury retail or customer success experience
• Deep knowledge of luxury fashion brands and trends
• Experience with Middle Eastern luxury market preferred
• Exceptional communication and relationship-building skills