Villa Manager/Supervisor

GMS Inc; Dubai; Presencial; AED 60 000 - 90 000; Tempo integral

Resumo da oferta

Zohorecruit is seeking a Villa Manager in Dubai to ensure seamless daily villa operations and exceptional guest experiences. You will coordinate private events, manage staff schedules, and address guests' personal needs with utmost professionalism and discretion.

The role requires 3–5 years in luxury hospitality or villa management, strong organizational and leadership skills, and fluency in English and Tagalog. On-site work in Dubai with a focus on guest satisfaction.

Qualificações

• Bachelor's degree in hospitality management or related field.
• Minimum 3–5 years in luxury hospitality or villa management.
• Experience handling VIP guests and private residences.

Responsabilidades

• Act as primary point of contact for villa guests and provide personalized assistance.
• Manage guest schedules, appointments and special requests.
• Coordinate private events and liaise with vendors for flawless delivery.
• Oversee villa operations, maintenance, and housekeeping coordination.
• Lead staff scheduling, performance, and guest service excellence.
• Handle guest inquiries and resolve issues with discretion and empathy.

Conhecimentos

Guest relations

Personal assistance

Customer service

Organization

Leadership

Formação académica

Bachelor's degree in hospitality management

Descrição da oferta de emprego

Dubai, United Arab Emirates | Posted on 10/05/2026

The Villa Manager is responsible for ensuring the seamlessday-to-day operation of the villa, delivering an exceptional guest experience,coordinating private events, managing staff schedules, and attending to guests'personal requirements with the highest level of professionalism, discretion,and hospitality.

Key Responsibilities

Guest Relations & Personal Assistance

• Act asthe primary point of contact for villa guests and provide personalizedassistance throughout their stay.
  
• Manageguest schedules, appointments, and special requests.
  
• Anticipateguest needs and deliver tailored experiences to enhance comfort andsatisfaction.
  
• Addressguest enquiries, concerns, and complaints promptly, professionally, andempathetically.
  
• Monitorguest feedback and implement improvements to ensure an exceptional guestexperience.
  

Event Planning & Coordination

• Coordinate,plan, organize, and oversee private events hosted at the villa.
  
• Liaisewith vendors, suppliers, and service providers to ensure successful eventexecution.
  
• Ensureall event logistics, staffing requirements, and guest expectations aremet.
  
• Arrangeand book dining reservations, excursions, transportation, entertainment,and leisure activities based on guest preferences.
  
• Providerecommendations and personalized itineraries to enhance the guestexperience.
  
• Coordinatewith external service providers to ensure timely and quality servicedelivery.
  

Villa Operations Management

• Overseethe day-to-day management and maintenance of the villa to ensure thehighest hospitality standards.
  
• Conductregular inspections to ensure the villa is maintained in excellentcondition.
  
• Coordinatewith maintenance, housekeeping, and service providers to addressoperational requirements.
  

Staff Management

• Monitor,organize, and manage schedules, duties, and activities of villa employees.
  
• Ensureadequate staffing levels to meet operational and guest requirements.
  
• Supervisestaff performance and promote a culture of professionalism, efficiency,and exceptional service.
  
• Provideguidance and support to villa employees to maintain high servicestandards.
  

Requirements

Qualifications & Experience

• Bachelor's degree in hospitality management, Hotel Management, BusinessAdministration, or a related field preferred.
  
• Minimum3-5 years of experience in luxury hospitality, villa management, conciergeservices, or a similar role.
  
• Experiencemanaging VIP guests, private residences, or luxury villas is highlydesirable.
  
• Exceptionalcustomer service and hospitality skills.
  
• Strongorganizational and event management abilities.
  
• Excellentcommunication (in Tagalog & English) and interpersonal skills.
  
• Abilityto handle confidential information with discretion.
  
• Strongproblem-solving and conflict-resolution skills.
  
• Attentionto detail and a proactive approach to guest satisfaction.
  
• Abilityto multitask and work in a fast-paced environment.
  
• Leadershipand team management capabilities.
  

Working Location: Dubai, UAE

Core Objective:

Deliver a world-class luxuryhospitality experience while ensuring smooth villa operations, exceptionalguest satisfaction, and efficient staff coordination.