Villa Host-2

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara is a global luxury resort brand seeking a proactive Front Office/Guest Relations professional in the UAE. You will welcome guests, tailor villa experiences, coordinate requests across departments and ensure a memorable stay with warm, personalised service.

Ideal candidates have strong communication skills, a guest-centric mindset, and the ability to work independently or as part of a team in a high-end hospitality setting.

Qualifications

• Previous experience in Front Office or Guest Relations within hospitality.
• Strong communication and interpersonal skills.
• Proactive problem-solver with guest-centric approach.
• Ability to anticipate guest needs and deliver personalised service.
• Excellent organisational and time management skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Solid knowledge of hotel operations and guest service standards.
• Fluency in English; additional languages are a plus.

Responsibilities

• Contact guests prior to arrival to understand preferences and requirements.
• Prepare villas and residences according to guest preferences and standards.
• Welcome guests on arrival, escort to villas and brief on facilities.
• Coordinate guest requests with departments and ensure timely follow-up.
• Provide personalised assistance during stay, including dining and excursions.
• Arrange guest amenities, in-villa services and special requests.
• Maintain villa facilities, private cellars and guest equipment.
• Assist with check-out, including luggage and transportation.
• Handle guest feedback professionally and update profiles.
• Follow resort policies, SOPs and safety guidelines.

Skills

Front Office

Guest Relations

Hospitality

Communication

Customer service

Problem-solving

Organization

Teamwork

English language

Attention to detail

Job description

Job Location: Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Responsible for delivering personalised and exceptional guest service throughout the guest journey, from pre-arrival to post-departure. Acts as the main point of contact for guests staying in villas and residences, ensuring their preferences and requests are handled efficiently while coordinating with other departments to provide a memorable guest experience.

Key Responsibilities

• Contact guests prior to arrival to understand their preferences and requirements.
• Prepare villas and residences according to guest preferences and established standards.
• Welcome guests upon arrival, escort them to their villas and introduce resort facilities and services.
• Coordinate guest requests with relevant departments and ensure timely follow-up.
• Provide personalised assistance throughout the guest stay, including dining arrangements, excursions and special requests.
• Arrange guest amenities, complimentary items and special in-villa services.
• Maintain and monitor villa facilities, private cellars and guest equipment.
• Assist with guest departures, including luggage arrangements, transportation and villa inspections.
• Handle guest feedback, comments and concerns professionally.
• Maintain accurate guest profiles and stay information.
• Follow resort policies, standard operating procedures and safety guidelines.

Qualifications

• Previous experience in Front Office, Guest Relations or a similar hospitality role.
• Good communication and interpersonal skills.
• Strong guest service and problem-solving abilities.
• Ability to anticipate guest needs and provide personalised service.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Good knowledge of hotel operations and guest service standards.
• Proficiency in English; additional languages are an advantage.
• Ability to work flexible hours, including weekends and public holidays.
• Willingness to live and work in a remote resort location.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.