Vice President Residences

SupportFinity™; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

SupportFinity™ is seeking a Vice President Residences to lead the strategic and operational oversight of Kempinski’s global residential portfolio. The successful candidate will focus on ensuring that each branded residence delivers an exceptional hospitality experience.

With a requirement of at least 12 years in luxury hospitality management, candidates must possess strong financial acumen and excellent communication skills. This leadership role involves close collaboration with property owners and compliance with brand standards to drive owner value and sustainability.

Qualifications

• 12+ years of leadership experience in luxury hospitality or premium residential management.
• Deep knowledge of branded residences and mixed-use developments.
• Outstanding communication skills with the ability to influence stakeholders.

Responsibilities

• Lead strategic and operational oversight of Kempinski’s global residential portfolio.
• Ensure compliance with brand standards and effective owner relations.
• Manage residential budgets and capex programs to protect owner returns.

Skills

Luxury hospitality management

Financial acumen

Stakeholder relations

Strategic management

Operational oversight

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Department: Hotel Management

Location: United Arab Emirates - Dubai

Overview

As the Vice President Residences, you will lead the strategic and operational oversight of Kempinski’s global residential portfolio, ensuring that every branded residence delivers the same "artisan of hospitality" experience as our iconic hotels. You will bridge the gap between luxury hospitality and high‑end real estate management, driving owner value and long‑term sustainability.

Key Responsibilities

• Strategic Portfolio Management: Oversee global residential performance, translating brand strategy into local operational execution across all mixed‑use developments.
• Brand Standards & Compliance: Own the development and compliance of residential‑specific SOPs and service protocols to ensure "Kempinski" quality is maintained in private homes.
• Owner & Stakeholder Relations: Build strong relationships with property owners and Homeowners Associations (HOAs), ensuring transparent communication regarding budget allocations and maintenance costs.
• Pre‑Opening & Development: Partner with Technical Services and Design teams to ensure operational functionality in new residential builds and lead pre‑opening readiness from staffing to licensing.
• Financial Stewardship: Manage residential budgets and capital expenditure (CapEx) programs, ensuring high‑value services are delivered while controlling costs to protect owner returns.
• Customer Journey & Recognition: Ensure residents receive personal recognition and prompt, cordial attention, often through iconic brand ambassadors like the Lady in Red.
• Operational Readiness: Conduct regular quality audits and property reviews to identify service gaps and drive time‑bound corrective action plans.

Qualifications

• Experience: Minimum 12+ years of progressive leadership in luxury hospitality or premium residential management, with at least 5–7 years in multi‑property or regional oversight.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Residential Expertise: Deep knowledge of branded residences, mixed‑use governing documents, and the unique legal/insurance requirements of private ownership within a hotel brand.
• Financial Acumen: Numbers‑fluent with a proven track record in P&L management, Net Operating Income (NOI) optimization, and long‑term CapEx planning.
• Communication & Influence: Outstanding communicator who can influence global developers, brand headquarters, and private homeowners alike.
• Leadership Style: Poised and professional, with a "participative" management style that motivates property‑level leadership teams.
• Certifications: Project management or real estate asset management certifications are considered a strong advantage.