Lady In Red

Kempinski Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a 'Lady in Red' to represent the hotel as a Residence Ambassador. This role involves welcoming guests, handling inquiries, and ensuring high standards of service. Candidates must have supervisory experience in a front office, be fluent in English and Russian, and possess a hospitality background. Excellent customer service skills are essential for this position.

Qualifications

• Minimum 2 years in a Front Office supervisory position.
• Proven track record within a 5-star property or residences.
• Ability to work in a multinational environment.

Responsibilities

• Welcome and farewell residents and guests with high-quality service.
• Handle residents & guests’ comments and complaints.
• Ensure fire exits are free of obstacles.

Skills

Customer focused

Multinational communication

Fluency in English

Fluency in Russian

Education

Higher College and or Hotel Management

Job description

Lady in Red

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Operations Manager

Description

The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.

Key Responsibilities

Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.

• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
• Substitutes the Front Office Duty Manager in their absence
• Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Supports and assists all departments.
• Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all residence information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize residence revenues.
• Understands and carries out duties in line with Residence Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects outside areas on a daily basis.
• Co-ordinates/assists security personnel in all related matters.
• Responds promptly to any operational requests from residence sections.
• Attends to referred and unsolved problematic situations.
• Conduct efficient hand-over with coming team member.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.

Requirements

• Eligible for a working permit in country of hire
• Higher College and or Hotel Management
• Minimum 2 years Front Office supervisory position
• Preferably within a 5-star property or residences
• Proven track record with good progression.
• Mature & Customer focused.
• Ability to work and communicate in a multinational environment
• Fluent in English & Russian (verbally and written)
• Any additional language is a plus

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.