Veterinary Manager

VetDub; Dubai; On-site; AED 167,000 - 290,000; Full time

Job summary

VetDub in Dubai seeks an experienced Veterinary Clinic Manager to lead daily operations of a single-location practice. You will direct staff, optimize scheduling, manage inventory, and ensure high standards of client care and facility performance.

The role requires strong leadership, knowledge of regulatory compliance, and a hands-on approach to both administrative duties and on-the-floor support. A collaborative culture and focus on patient welfare are essential for success at VetDub.

Qualifications

• 3+ years of veterinary clinic/medical office management experience.
• CVPM or similar credential is a plus.
• Strong leadership and communication skills.

Responsibilities

• Oversee day-to-day clinic activities and ensure efficient patient flow.
• Manage scheduling, appointments, surgeries, and staff assignments.
• Maintain cleanliness, safety, and regulatory compliance.
• Oversee inventory, procurement, vendor relations, and costs.
• Coordinate equipment maintenance and service.

Skills

People leadership

Vet practice mgmt

Scheduling & ops

Practice software

Regulatory compliance

Education

CVPM or similar credential

Tools

MS Office

Google Workspace

Job description

Job Title Veterinary Clinic Manager

Location Single-location clinic

Employment Type Full-time

About the Role

We are seeking an experienced hands-on Veterinary Clinic Manager to lead the operations of our single-location practice This role oversees day-to-day clinic management staff leadership scheduling and workflow inventory and facilities basic financial operational performance and client experience You will partner closely with the veterinarian s to ensure high-quality patient care efficient operations and a positive professional environment for clients and the team

Key Responsibilities

Operations Management

• Oversee all day-to-day clinic activities ensuring smooth patient flow timely appointments and operational efficiency
• Manage the clinic schedule including appointments surgeries and staff assignments
• Maintain clinic standards for cleanliness safety and regulatory compliance OSHA biosecurity controlled substances protocols as applicable
• Oversee inventory management ordering receiving stock rotation cost control and vendor relationships
• Ensure reliable function and maintenance of medical and office equipment coordinate repairs and service

Staff Leadership and HR

• Lead coach and develop reception technician assistant kennel and support staff support DVM s in fostering a collaborative care team
• Handle recruiting onboarding training scheduling and performance management
• Conduct team meetings reinforce protocols SOPs and cultivate a culture of accountability compassion and continuous improvement
• Manage timekeeping and coordinate payroll inputs ensure adequate staffing coverage

Client Experience and Relationship Management

• Ensure an exceptional client experience from check-in to discharge including communication education and follow-up
• Address client concerns and escalations professionally resolve issues and maintain high satisfaction
• Support community outreach reviews reputation management client reminders and retention initiatives

Financial and Performance Management

• Monitor key performance indicators KPIs revenue average transaction value doctor productivity appointment utilization inventory costs and client retention
• Assist with budgeting forecasting and expense control review invoices and approve routine purchases
• Implement efficiency improvements and best practices to meet performance goals for the location

Medical Support

• Non-clinical oversight
• Coordinate with veterinarians to align staffing protocols and resources to support high-quality medical care
• Ensure medical records accuracy compliance and timely documentation workflows
• Support controlled substance log procedures and compliance in partnership with the DVM in charge where applicable

Qualifications:

• 3+ years of veterinary practice management or medical office management experience; CVPM or similar credential a plus.
• Strong people leadership skills with experience supervising multi-role teams.
• Solid understanding of veterinary practice operations, scheduling, client service, and inventory management.
• Proficiency with practice management software, digital scheduling, and Microsoft/Google office tools.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Highly organized, detail-oriented, and comfortable balancing administrative duties with on-the-floor support.
• Knowledge of regulatory compliance relevant to veterinary practices preferred.

Schedule:

• Full-time; may require early mornings, evenings, or occasional weekends to support clinic operations.

Success Indicators:

• Consistent on-time schedule adherence and efficient patient flow.
• High client satisfaction and retention; effective resolution of client issues.
• Positive staff engagement, low turnover, and adherence to SOPs.
• Achievement of location performance targets (revenue, utilization, cost control).
• Accurate inventory levels and reduced waste/shrink.
• Compliance with safety and regulatory standards.