Upscale F&B Supervisor - Guest Experience Leader

SLS Dubai Hotel & Residences; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking a hands-on Restaurant General Manager to lead daily restaurant operations in a luxury setting. You will manage a diverse team, uphold high service standards, and drive guest satisfaction while maximizing revenue through upselling and efficient cost control.

The role requires strong English communication, experience in upscale environments, and the ability to coordinate with Kitchen and Front Office teams.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Ability to multitask, work in a fast paced environment and have a high level of attention to detail.
• Strong verbal and written communication skills in English.

Responsibilities

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the team in the restaurant.
• Perform manager duties in his/her absence.
• Maximize sales potential and encourage upselling to maximize revenue and average check.
• Maintain cash control and secure floats at all times.
• Ensure handover at shift change and liaise with Head Chef and Reception regularly.

Skills

Restaurant & Bar Management

Public-facing Roles

Multitasking

English Communication

Teamwork & Collaboration

Cash Handling

Tools

POS Systems

Job description

SLS Dubai Hotel and Residences is seeking a hands-on Restaurant General Manager to lead daily restaurant operations in a luxury setting. You will manage a diverse team, uphold high service standards, and drive guest satisfaction while maximizing revenue through upselling and efficient cost control.

The role requires strong English communication, experience in upscale environments, and the ability to coordinate with Kitchen and Front Office teams.