Luxury F&B Supervisor — Guest Experience Lead

RAFFLES; Dubai; On-site; AED 90,000 - 132,000; Full time

Job summary

Raffles Dubai is seeking a Food and Beverage Supervisor to ensure smooth shift operations through guest-focused service and effective staff supervision. Reporting to the Assistant Restaurant Manager, you will uphold luxury standards, train staff, and coordinate service between kitchen and floor.

You will oversee SOPs, hygiene compliance, upsell opportunities, and daily financial reporting, while supporting management in maximizing guest satisfaction and revenue in a 5-star environment.

Qualifications

• Hotel Restaurant Management graduate

Responsibilities

• Supervise and oversee the operation section to maintain LQA service standards
• Ensure guests receive the attention and service they require
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times
• Ensures an effective link between kitchen and service areas
• Ensures all colleagues adhere to food hygiene regulations
• HACCP and hygiene inspections follow up on weekly monthly hygiene inspections are carried out timely
• Actively promotes upselling techniques within the outlet to exceed guest expectations and increase revenue
• In absence of a Manager or Assistant Manager takes responsibility of operational issues
• Monitor quality of food and beverage products in every order
• Update and present daily outlet specific financial reports; check on employees discipline, grooming standards and punctuality
• Check guests satisfaction levels and properly handle feedback and follow-up; perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings and communications to update staff; assist in development, counselling and resolving staff conflict
• Report complaints, incidents or irregularities to Management
• Ensure equipment is maintained and service and storage areas are kept safe and clean
• Minimize waste and mishandling of supplies and equipment
• Practice Sustainability guidelines in the outlet as directed by management
• Carry out light cleaning and maintenance of pantry area
• Train all staff as assigned by Restaurant Manager
• Assist in revenue-maximizing ideas and projects
• Understand goals set by Management for the Outlet and work towards achieving them

Skills

Excellent communication

Multitasking

Management / Supervisory experience

Wine and cuisine knowledge

Computer proficiency

Education

Hotel Restaurant Management degree

Tools

Micros

Opera

Cashiering process

Job description

Raffles Dubai is seeking a Food and Beverage Supervisor to ensure smooth shift operations through guest-focused service and effective staff supervision. Reporting to the Assistant Restaurant Manager, you will uphold luxury standards, train staff, and coordinate service between kitchen and floor.

You will oversee SOPs, hygiene compliance, upsell opportunities, and daily financial reporting, while supporting management in maximizing guest satisfaction and revenue in a 5-star environment.