Food & Beverage Supervisor

Ennismore; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

SLS Dubai Hotel and Residences is seeking an experienced Restaurant Manager to oversee daily restaurant operations, lead the service team, and drive guest satisfaction in a luxury 5-star setting in Downtown Dubai.

Ideal candidates bring 2+ years of restaurant and bars management, strong English communication, and the ability to multitask in a fast-paced, upscale environment while maintaining service quality and adherence to standards.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• Experience in upscale or lifestyle brand hotel preferred.
• Strong English communication skills (verbal and written).
• Ability to multitask, deliver high guest satisfaction and lead a team.

Responsibilities

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team in achieving high guest satisfaction.
• Guide and lead the team in the restaurant.
• Perform manager duties in absence.
• Maximize sales potential and upsell to maximize revenue and average check.
• Ensure cash handling procedures and requisitions are followed.
• Maintain equipment and cleanliness standards.
• Coordinate with Head Chef and Reception on guest needs.

Skills

Leadership

Customer service

Teamwork

English proficiency

Multitasking

Attention to detail

POS knowledge

Tools

POS systems

Job description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects andinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the team in the restaurant
• Perform manager duties in his/ hers absence
• Maximize sales potential and encourage up selling in order to maximize revenue and avg check
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
• To be results driven and accountable.
• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years’ management experience in Restaurants and Bars.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork