Upscale Door & Bell Concierge

InterContinental Hotels Group; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Job summary

InterContinental Residences Dubai Business Bay is seeking a Door Person / Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrivals and departures for residents and guests. You will welcome guests, assist with luggage, escort guests to residences, and support transportation arrangements in a luxury residential setting.

The role emphasizes attentive door service, luggage handling, and personalised guest assistance, with reporting to the

Responsibilities

• Welcome guests and residents warmly and professionally upon arrival.
• Open and hold vehicle and entrance doors as appropriate.
• Assist guests with entering and exiting vehicles safely.
• Maintain a visible and welcoming presence at the residence entrance.
• Assist with taxi, limousine, valet, and other transportation arrangements.
• Coordinate with Concierge and Front Office to support arriving and departing guests.
• Recognise and appropriately acknowledge returning guests, residents, VIPs, and special occasions.
• Assist guests with luggage handling, storage, and delivery.
• Escort guests to guestrooms and residences.
• Explain residence features, facilities, services, and relevant information during the escort.
• Assist departing guests with luggage and transportation arrangements.
• Deliver guest items, messages, amenities, packages, and other requested items efficiently.
• Maintain accurate luggage handling procedures and records.
• Ensure luggage and personal belongings are handled with care at all times.
• Respond promptly and courteously to guest requests and enquiries.
• Provide directions and information about residence facilities, Dubai attractions, restaurants, shopping, and local destinations.
• Anticipate guest needs and provide personalised assistance whenever possible.
• Assist with transportation and local arrangements when required.
• Communicate relevant guest requests and preferences to the appropriate department.
• Maintain a high level of professionalism during all guest interactions.

Job description

InterContinental Residences Dubai Business Bay is seeking a Door Person / Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrivals and departures for residents and guests. You will welcome guests, assist with luggage, escort guests to residences, and support transportation arrangements in a luxury residential setting.

The role emphasizes attentive door service, luggage handling, and personalised guest assistance, with reporting to the