(UAE Nationals Only)- Assistant Manager, Learning & Development.IC&OD - Learning & Development-[...]

Mashreq; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreq Bank is seeking an experienced Assistant Manager, Learning & Development to support the design, delivery and governance of learning initiatives across the organization.

The role involves managing the LMS, tracking learning metrics, and collaborating with stakeholders to identify capability gaps and deliver impactful learning solutions that support organizational growth.

Qualifications

• Bachelor's degree in human resources, Business Administration, Education, or a related discipline.
• 7+ years of professional experience in Learning & Development, Talent Development, or HR.
• Experience in a large organization, preferably banking/financial services.
• Hands-on LMS and HR learning platforms administration.
• Strong data analysis, reporting, Excel, and Power BI skills.

Responsibilities

• Manage and administer the Learning Management System (LMS) and other learning platforms.
• Coordinate and oversee learning programs, workshops, and development initiatives.
• Manage learning nominations, registrations, course assignments, assessments, and surveys.
• Track, analyze, and report learning metrics using Excel and Power BI.
• Publish and maintain the annual learning catalogue and training calendar.
• Support the design, delivery, and facilitation of behavioural and professional development programs.
• Coordinate employee induction programs and onboarding learning experience.
• Identify capability gaps and support learning needs analysis with stakeholders.
• Manage relationships with external training providers for quality delivery.
• Support compliance, audit, regulatory reporting, policy governance, and learning administration.

Skills

Data analysis

Stakeholder management

Learning design & delivery

Learning operations

Education

Bachelor's degree in HR / Business Administration / Education or related

Tools

LMS administration

Microsoft Excel

Power BI

Job description

About the Role:

Mashreq Bank is seeking a highly motivated and experienced Assistant Manager, Learning & Development to join our People & Intellectual Capital Group (IC&OD). This role is responsible for supporting the design, delivery, administration, and governance of learning and development initiatives across the organization. The successful candidate will play a key role in enhancing employee capability, managing learning operations, supporting structured development programs, leveraging learning technologies, and delivering an exceptional learning experience across the Bank. This is an exciting opportunity for professionals passionate about talent development, learning technology, data analytics, and creating impactful learning solutions that support organizational growth.

Key Responsibilities:

• Manage and administer the Learning Management System (LMS) and other learning platforms to ensure seamless delivery of learning services.
• Coordinate and oversee learning programs, workshops, and development initiatives across the organization.
• Manage learning nominations, registrations, course assignments, assessments, and surveys.
• Track, analyze, and report learning metrics, dashboards, and training effectiveness using tools such as Excel and Power BI.
• Publish and maintain the annual learning catalogue and training calendar.
• Support the design, delivery, and facilitation of behavioural and professional development programs.
• Coordinate employee induction programs and ensure a positive onboarding learning experience.
• Partner with internal stakeholders to identify capability gaps and support learning needs analysis activities.
• Manage relationships with external training providers and ensure quality delivery of learning solutions.
• Support compliance, audit, regulatory reporting, policy governance, and learning administration activities.

Required Experience & Qualifications:

• Bachelor's degree in human resources, Business Administration, Education, or a related discipline.
• Minimum 7 years of professional experience, preferably within Learning & Development, Talent Development, or Human Resources.
• Experience working within a large organization, preferably in the banking or financial services sector.
• Hands-on experience administering Learning Management Systems (LMS) and HR learning platforms.
• Strong proficiency in data analysis, reporting, Microsoft Excel, and Power BI, with the ability to generate actionable learning insights.