Global Head of Learning & Development

Mashreq; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Job summary

Mashreq seeks a senior Learning & Development leader to shape a global, technology-enabled learning ecosystem that aligns with the bank’s strategic goals and learner journeys. You will partner with Groups and senior stakeholders to identify learning needs, design innovative training solutions, and evaluate the impact of training, learning and development initiatives.

The role spans behavioural and technical learning, with responsibility for L&D strategy, budget, content creation, and LMS

Qualifications

• Bachelor’s degree with at least 15 years L&D experience, banking/finance exposure preferred.
• Expert in training needs analysis, solution deployment and learning impact evaluation.
• Experience in e-learning development and management of a Learning Administration function.
• Excellent communication, influencing, inter-personal and analytical skills with senior stakeholders.
• Proficient in LMS administration and learning systems.
• Subject matter expert in instructional design, delivery and ROI evaluation.
• Strong presentation and facilitation with senior stakeholders.
• Strong project management and ability to manage multiple priorities.
• Experience leading a global remote team.
• Advanced proficiency in learning systems and AI-enabled learning technologies.
• Exposure to ISO 29990 standards desirable.

Responsibilities

• Lead the creation of a holistic L&D strategy for the bank and align learning with business goals.
• Partner with Groups and senior stakeholders to identify needs and design learning solutions.
• Develop and govern technology-enabled learning content and platforms across functions.
• Deliver global learning programs and leadership development modules.
• Manage the Learning Management System and ensure consistent delivery bank-wide.
• Plan annual L&D budget, calendar, and regulatory training needs.
• Develop mandatory, regulatory, and need-based technical and behavioural programs.
• Coordinate with external training providers for gaps not available in-house.
• Build in-house content development capabilities for online delivery.
• Monitor spend and ensure alignment with business plans.

Skills

Learning strategy

Stakeholder management

Budget planning

L&D analytics

Communication

Facilitation

Project management

Remote team leadership

Technology-enabled learning

ISO 29990 knowledge

Education

Bachelor’s degree

Tools

LMS

Authoring tools

AI-enabled learning tech

Job description

Mashreq seeks a senior Learning & Development leader to shape a global, technology-enabled learning ecosystem that aligns with the bank’s strategic goals and learner journeys. You will partner with Groups and senior stakeholders to identify learning needs, design innovative training solutions, and evaluate the impact of training, learning and development initiatives.

The role spans behavioural and technical learning, with responsibility for L&D strategy, budget, content creation, and LMS