VP Learning & Development (UAE National)

Mashreq; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Job summary

Mashreq seeks a senior Learning & Development leader to shape a global, technology-enabled learning ecosystem that aligns with the bank’s strategic goals and learner journeys. You will partner with Groups and senior stakeholders to identify learning needs, design innovative training solutions, and evaluate the impact of training, learning and development initiatives.

The role spans behavioural and technical learning, with responsibility for L&D strategy, budget, content creation, and LMS

Qualifications

• Bachelor’s degree with at least 15 years L&D experience, banking/finance exposure preferred.
• Expert in training needs analysis, solution deployment and learning impact evaluation.
• Experience in e-learning development and management of a Learning Administration function.
• Excellent communication, influencing, inter-personal and analytical skills with senior stakeholders.
• Proficient in LMS administration and learning systems.
• Subject matter expert in instructional design, delivery and ROI evaluation.
• Strong presentation and facilitation with senior stakeholders.
• Strong project management and ability to manage multiple priorities.
• Experience leading a global remote team.
• Advanced proficiency in learning systems and AI-enabled learning technologies.
• Exposure to ISO 29990 standards desirable.

Responsibilities

• Lead the creation of a holistic L&D strategy for the bank and align learning with business goals.
• Partner with Groups and senior stakeholders to identify needs and design learning solutions.
• Develop and govern technology-enabled learning content and platforms across functions.
• Deliver global learning programs and leadership development modules.
• Manage the Learning Management System and ensure consistent delivery bank-wide.
• Plan annual L&D budget, calendar, and regulatory training needs.
• Develop mandatory, regulatory, and need-based technical and behavioural programs.
• Coordinate with external training providers for gaps not available in-house.
• Build in-house content development capabilities for online delivery.
• Monitor spend and ensure alignment with business plans.

Skills

Learning strategy

Stakeholder management

Budget planning

L&D analytics

Communication

Facilitation

Project management

Remote team leadership

Technology-enabled learning

ISO 29990 knowledge

Education

Bachelor’s degree

Tools

LMS

Authoring tools

AI-enabled learning tech

Job description

To lead and foster a culture of continuous improvement and excellence within Mashreq that is innovative, out-of-the-box and complements people’s learning journey. This position involves the strategic development, implementation, and management of comprehensive global and group holistic learning programmes that align with Mashreq’s goals and objectives. To Partner strategically with Groups and work closely with various senior stakeholders to identify learning needs, design innovative training solutions, and evaluate the effectiveness of training, learning and development initiatives.

• - Create and execute a holistic Learning strategy covering all learning needs both behavioural & technical for assigned Groups that meets the bank’s aspiration in becoming an employer of choice and recognized globally.
• - Partner as a forward thinking and proactive strategic and learning custodian responsible for the holistic end-to-end learning strategy and its measured impact for assigned Groups
• - Develop and implement effective and appropriate technology enabled learning and development solutions and content for all functions in the bank.
• - Deliver, lead and enhance select structured learning programmes globally and leadership development modules and people related trainings as part of wider PICG mandate
• - Manage and enhance the Learning Management System and ecosystem for the entire organization across all locations to ensure availability and consistent delivery of Learning and Development mandate to bank employees.
• - Strategically plan the annual budget, DNA and L&D calendar per assigned Group including all regulatory training that meets the real development needs of bank-wide employees.
• - Develop and deliver mandatory, regulatory and/or need-based technical skill and behavioural development programmes.
• - Develop and deliver need-based competency development and soft skills programmes.
• - Liaise with approved External Training Providers to arrange need based training inputs not available internally within the bank.
• - Establish in-house online content development capabilities by developing existing resources and adding appropriate resources to develop online content that meets business training needs.
• - Plan and monitor the L&D annual budget for assigned Groups to ensure that expenditure is in line with business plan.

Experience

• - Bachelor’s degree and a minimum of 15 years of Learning and Development experience; Experience in banking and finance industry will be an added advantage.
• - Expert in training needs analysis, solution deployment and learning impact/evaluation
• - Relevant E-Learning development and Management of a Learning Administration function experience.
• - Role holder should have expert communication, influencing, inter-personal and analytical skills and the ability to manage and partner with stakeholders at a senior level
• - High level of proficiency in Learning/skill assessment authoring tools and administration of Learning Management Systems is required
• - Subject matter expert in learning and development instructional design and delivery and evaluation/ROI methods.
• - Expert in presentation and facilitation skills with senior stakeholders and learning audiences
• - Strong project management skills and advanced ability to be adaptable and resilient to manage multiple priorities and deliverables on time and in full
• - Leading and working in a global remote team across multiple countries
• - Technical acumen of learning systems, AI enabled learning and technologies to an advanced proficiency level
• - Exposure to and qualifications in Learning and development quality standards such as ISO 29990 is desirable.